Buffalo Wild Wings 'GO' — Restaurant in New York

I am writing to express my extreme disappointment with my recent experiences at your location. I am a frequent customer, often ordering through Uber Eats or by phone for pickup. Unfortunately, almost every order I place is incorrect. On August 31 at 10 PM, I placed an order for traditional wings, all flats, with spicy garlic sauce. What I received was traditional wings with both drums and flats, and no sauce at all. Not only was the order completely wrong, but the food was so nasty and plain that I had to throw it out, as I do not eat plain chicken. Additionally, condiments that were supposed to be included with mine and other orders were missing. That same night, I left a voicemail requesting a call back regarding my order and a refund but never received a response. The next day, when I called the restaurant, the employee initially taking my information was interrupted by another staff member who joined the call. This individual was extremely rude, refused to provide her name, and only began apologizing after I pointed out how unprofessional her behavior was. During this call, I was told that the manager would be in on September 2 and that I would receive a call back. However, no one ever contacted me. When I called back myself on September 2, I spoke with a man who was also dismissive and unprofessional. When I asked for a manager, I was told “there’s no manager here.” After pressing further, I was told, “I don’t know, maybe tomorrow she opens.” I understand mistakes happen, but the repeated incorrect orders combined with the lack of accountability and outright disrespect from employees are unacceptable. Professionalism and customer service should always be a priority, especially when a customer is bringing a concern to...

FYI - went to website to report the complaint as requested. — will update review when response received.

#UPDATE— it’s been MORE THAN A MONTH since I followed Buffalo Wild Wings’ instructions on sending them the message through their website, and no response. — they were very quick to reach out publicly on my review and say they would make things right… however so far they have not followed through on their word. Moving this to ONE Star, awaiting their response.

Ordered Lemon Pepper wings. Ended up with Naked Wings.

Usually we check orders before leaving, but we’re in a hurry.

Called and let them know we were coming back, asked if it could be prepared as it would take us a while to get back.

The manager was busy, the man on the phone seemed extremely bothered by the call but said it would only take 5 mins to make new ones. - when we got back to the store with our cold naked wings to return, the manager, who wouldn’t come to the phone, said they were just going to season them up.

Poor customer service all around, but especially rude manager. Had to explain that we drove home and came back and called, and our food is now cold, and we were told they would make fresh ones.

We did get fresh, seasoned wings but it was an hour and a half after originally ordering them and we had to drive back and forth from home to store to have a meal worth eating.

Repeat customer not looking forward...

This is my 3rd time trying the experiment that is bww to-go and it will be the last... 1st time was average, no complaints. 2nd time they forgot to give me an order of wings and when I called them to see if I could be refunded for the wings that I didn't get, they said i must be mistaken and they hung up on me. 3rd time, I made an order and found out my plans changed to due to circumstances out of my control. So I tried to call and cancel my order, but nobody picked up the phone... I called atleast 5 times over the course of 20 minutes until they finally picked up and said the food was ready and that I could get refunded by calling the manager. I called the manager just for him to say that "the workers shouldn't have told me that" and that he would contact the regional manager and then get back to me. 7 days later and he nobody has called me back... Absolutely horrendous service. There are plenty of other places for me and guys to get wings, it wont be from Wild...