Buffalo Wild Wings — Restaurant in New York

Buffalo Wild Wings JFK airport

After 20-30 mins of searching through two terminals for something to eat, my husband and I settled on Buffalo Wild Wings. When I say settled…. That’s exactly what I mean. There was NO better choice.

This restaurant is STUCK in covid protocol. They still have the QR code adhered to the table and the customers do ALL of the work to place their own order. There is absolutely NO customer interaction until they bring your beverage to the table — unless there is something unclear about the order you placed. Customers have to seat themselves, bus the tables if the table you would like to sit at is dirty, place their orders, and finalize their own bills…. Yet during the process… you’re still asked to leave a tip. 🤯

The service is slow! It’s so slow, in fact, my husband had to get up from the table, after several employees continually walked back & forth past the table, and go to the fountain machine and get a refill himself. I suppose someone mentioned that to our waitress and moments later she came over to ‘check on us.’

This location was FILTHY, too! Someone had spilled their drink from the table we were sitting at down one side of a load-bearing pillar right beside the table. Both the pillar and the floor were disgusting! No one had even attempted to clean it up. Just as I noticed that sticky mess (while picking up the napkin I dropped) I stuck my hand around the edge of the high-top table we were sitting at… into another sticky mess (presumably from the same spill!) while getting back in my seat, I looked at the TV directly over my head… there was so much dust around its air vents… I can’t believe it hadn’t over-heated!

Our waitress bussed the table next to ours shortly after we sat down! She removed the previous customer’s dishes but never came back to clean the table top! THIS IS UNACCEPTABLE!

The unpleasant conditions, lack of attention/service (wasn’t an overly busy time at 10:30am) and lack of variation of menu items made this a very disappointing choice this morning. If I had had more time to check out another terminal…...

Normally I love me some BWW, but this wasn't great. The Thai Curry sauce is awesome (as it is at all locations), but the wings themselves were tiny little things that were so over cooked that it was almost impossible to remove all the shards of shattered bones from the miniscule meaty bits. There isn't much worse than being a professional in a public airport, en route to remote destinations for your company, but you end up looking like an absolute fool because you cut your lip on a busted up chicken bone.

Another mention, while were talking about it is the QR code ordering system. When you sit at the bar there are QR codes located on stickers that walk you through the process of ordering, but the system isn't built intuitively; you choose what you want from your smartphone after the QR code is scanned, so the idea is nice, but in this system you are told that you need to pay as soon as your select your items, and you are directed to a payment gateway. Now you pay, and you get a receipt, then a confirmation message saying that you paid... then a warning comes up that directs you to, "Close out your bill within 45 minutes or a 20% gratuity will be added to your payment automatically." After you already get the charge on your payment method, you are not done. You now have to click the, "Pay Now" button at the bottom on the confirmation that you just paid (yes its really that confusing), then you go through the process of paying again and it credits you for what you've already paid, plus whatever you add for a tip at this point. If you don't want to tip, you still have to do this to prevent a 20% add-on fee. First of all, that not ok from a business side, and sure is cringey from the customer side. My suggestion is to just now scan those QR stickers. Talk to the bartender. You'll be lucky if you get Alfredo. He's great!

As for the convenience of the place, it is in a great location. I was also happy that there were under-bar power outlets located all the way...

just arrived from Orlando at Terminal 4, JFK, and was looking for a place to eat with my family. We passed by McDonald's and other restaurants but wanted something different. We stopped at Buffalo Wild Wings and decided to order. My wife went to a table while I ordered at the machine near the entrance. Unfortunately, I didn’t notice the sign that said “For Takeaway Orders ONLY.” After ordering, I joined my family at the table.A staff member named Natalia approached us and informed us that the table was for orders placed at the table, not from the machine. I explained that I hadn’t seen the sign and offered to order all drinks from the table so we could eat our food there with the drinks. To my disbelief, she insisted that we couldn’t eat at the table, even if we ordered drinks. I sat there, wondering if she was serious or joking. The restaurant had plenty of empty tables, and I wasn’t taking space from anyone. Moreover, I was willing to order drinks from the table! I noticed other people seated with just a drink, using their laptops—what’s the difference between their situation and mine?I want to emphasize that Natalia’s service and empathy were nonexistent toward me and my family of four. I personally tried to explain the situation, admitting my mistake in not seeing the sign, but it felt like I was talking to a robot—zero sentiment, zero empathy. She was an awful person to interact with customers. I hope management addresses her training in dealing with customers.I told her directly that I would file a complaint about her behavior.

And just now I noticed the last reviews of customers, they all talk about BAD SERVICE! AND FOR MY DESBILEF the PUBLIC RELATIONSHIP OF BUFFALO WINGS RESPOND TO ALL CRITICS WITH THE SAME ANSWER! THE PROBLEM IS DEEPER THAN THE SERVICE AT THE RESTAURANT IS A PROBLEM OF LEADERSHIP AND CULTURE OF THE COMPANY!! U ARE DOOMED FOR BANKRUPTCY IF NO...