Caffé Bene — Restaurant in New York

I placed an online order and went to pick it up. There are two side to the small counter, both well marked with multiple signs reading “order” and the one end and “pick up” at the other. The pickup side has multiple signs and also the signs for Grubhub and online order stuff. I showed up a little early then the latest pickup time and was waiting in the pick up area. The counter is small so I know the girl saw me, but it seemed like she was actively avoiding looking at me. I waited about ten minutes assuming she must know there’s nothing ready or something, and maybe that’s why she didn’t ask me my name for the order. But after I realized there was an order on the back counter I finally went to the order line to ask if it was mine since she didn’t seem to care to ask me. As I walked up she asked me “are you ready to order?”, I was so confused because I had clearly been waiting to pick something up. I stumbled for a second and was like “uh no I’m picking up an order, as I pointed to where I was standing waiting at the pick-up area. So if she DID think that whole ten minutes I was thinking of what I wanted, why the heck would you not go up to the customer and ASK. Ask if they need help, or ask if they are ready, or I don’t know maybe ask if they are ordering or waiting to pick up. And yes the bag that was behind her the whole time was mine.

P. S. The place was not busy and not one person came in while we just stood there, we were the only people the counter. There was a guy picking something up when we first got there and we stood behind him, she gave him his food and walked back to the other side of the counter where the...

I just tried to order from Cafe Bene through the Too good to go app. I did not pick up the food due to false advertising by this location. On the Too Good To Go app, Caffe Bene advertised $15 worth of food for $5. However, when I arrived, the cashier offered me a single item—a small chicken sandwich that is listed in-store for $8.99. The sandwich looked unappealing and seemed close to, if not past, its expiration date. When I expressed my concerns, the cashier asked, "How much did you pay?" I explained that I paid $5 for $15 worth of food, as advertised on the "Too good to go" app. The cashier then refused to honor what was promoted through the app. As a result, I declined the pickup. This experience falls under false advertising, which is prohibited under consumer protection laws. Businesses are not allowed to make misleading claims about their products or services. Consumers have the right to receive what was promised. I am now seeking a refund for the misleading and disappointing experience and will also file a complaint through the FTC & BBB. It's about the principle. If no one complains, businesses will continue to misrepresent products...

Ordered through grubhub. They had a junior’s chocolate swirl cheesecake on the menu. When I got my order, it was a regular chocolate cake with some frosting. I called the place and the guy said, “my employee called you and you didn’t pick up, I was there.” And I responded with, “I never got a call, but regardless, you didn’t leave a voicemail?” The guy said, “oh the phone here is weird, we couldn’t leave a voicemail…I can’t do anything for you, If you want a refund, you can call grubhub.” I expressed to him that he clearly doesn’t understand how phones work if he doesn’t know that a voicemail box has nothing to do with what age the phone is you’re dialing from. No phone works like that. He was obfuscating and making it about his employee when he was clearly being lazy and offering me the wrong product. Any other store would have provided other options and had someone deliver out to me. He refused to do anything about it. The chocolate cake is cheap...