Capri Cakes

The customer service at both locations is extremely poor. 149th in the Bx & 116th Street in harlem I went to 149th and begged to have a cake made that is displayed on their IG. I walked in to inquire and request a price quote. I asked for the cake to be in butter cream (all my cakes from them was always butter cream) The store called the baker and he said he could do it. Two weeks later I attempt to order the cake and was now told it had to be in whip cream only. Which I found odd because my previous cake the year before was all butter cream. I asked to speak w the owner. She (Nancy) then said, butter cream is no longer an option they offer due to the current to supply & demand even when I offered to pay extra to have the cake done in all butter cream. Nancy said she no longer stocks enough butter cream. I then asked if the 116th location would make the cake, Nancy told me she didn’t know, that it was different management. I go to 116th & request the same cake, I was told the cake can only be done in whip cream when I asked why I was told because the baker could not put color in butter cream. Now Ive been ordering cakes my entire life on butter cream, I knew that was a lie. I then showed them the cake from the previous year, done in all butter cream….the proceeded to tell me I was lying. I begged to speak to the baker and waited thirty minutes. I was told they were too busy to come speak w/ me. Then I was told the cake could be done in butter cream but it had to be in white (no color) At this point I said okay because I was desperate and running out of time. How am I supposed to tell my 10 year old she couldn’t have the cake she picked out herself??!! So I said I’ll take the cake in butter cream if you would do the flowers in a color/whip cream. The employee called the baker, and said he then said no. But you just told me I could have the cake in all white/butter cream! Then I was told if 149th couldn’t do it, that they couldn’t I said I was told you were different owners?. Well, I was told Nancy is the wife of the owner to this location So besides both locations saying yes….then double back and saying no, now Nancy the wife lied to me about owner/management w/ the locations. So she waisted my time, I was called a liar and got the run around on both locations about the cake. Both locations are in highly populated latino neighborhoods, the employees speak english but there is a language barrier not to mention a lack of customer service manners. I can’t help but to wonder If I was latina and/or could speak Spanish that they would have been a bit more understanding and sensitive to my order. Now I have to explain to my 10 year old why she can’t have the cake she picked out herself for her bday party.