Carlo's Bakery — Restaurant in New York

25.06.2018. I am obviously a fan of the show, so it was a no brainer i wanted to see the Hoboken shop. Sadly with limited time and logistics we didnt quite make it there. I was happy when getting off one of the stops on Broadway to see this corner shop. We had to go in. There was quite a queue inside the shop, and it was a rather hot afternoon. As we made our way around the snake like queue, we were greeted by 2 staff members ready to take your order.

Um i cant even see whats on display there is a row of cookbooks and Aprons blocking the view, nor do you have a menu??? As the queue runs along the display towards the tills. So now i have to ask "what do you have". It was rather annoying as i wanted to see whats in the display case vs just being told what they have as something might catch my eye that looks interesting. In the end i saw a sign by the entrance about their Lobster tails so i opted for that. My friend ordered a Chocolate Eclair and their Wholly Cannoli Drink. To be honest the cakes dont really look that wow, and they are very pricy. My lobster tail was cold and the pastry was rock hard. The Hazelnut cream inside wasn't bad. My friends Eclair tasted ok too but sadly Carlo's didnt live up to my expectations. Maybe i should have just ordered a Cannoli

I noticed that i am not the only one with similar complaints about the "setup" and tastes of the goodies on offer. I think you just paying for the...

Tourist trap. Sure, they have some yummy baked goods, but overall it's overpriced and horrible service. It's really hard to enjoy the "experience" when it's all rush, rush, rush.

We were slightly indecisive and wanted to ask a few questions. The employee just kept repeating hurriedly, "what can I get you, what can I get you?" Me: "Yes... can you tell us...?"

She looks to the next customer, "Are YOU ready to order?" without acknowledging, much less answering our question.

There were only a couple of people behind us. So it's not like they were slammed.

We finally ordered a full 6-inch red velvet cake. It was just handed to me without a word before she turned and ran away. "Um..." she stops and looks back.... "Can we get some forks and a knife?" Loud sigh. "Yep!"

We only received forks but good thing we were all family. We started digging in from all sides. 5 of us and still managed to leave a 1/3d of the cake behind.

The frosting was WAY too sweet! If that's how you like it, then you'll love it. Laid on nice and thick!

In my opinion, if you absolutely love the show and it's a must do on your bucket list, then by all means. Otherwise, skip this tourist trap and truly enjoy one of the dozens of other amazing bakeries nearby who rely on the quality of their food and excellent customer service to win you over; not a reality television show which actually highlights the dysfunction of...

This is the best bakery i’ve ever been to, today was my 16th birthday and me and my family came down to NYC for the first time to see a show at broadway. We stayed here for a total of three days and from what i’ve gathered the atmosphere in New York is very independent and everyone minds there own business and worries about themselves, which is a lot different from where i’m from. When we went into Carlos Bake Shop, it was almost closing because we had fell asleep and overselpt through our alarms. We were rushed to the shop and made it there at 11:50 and when we got there we weren’t expecting much selection but they still had all there cakes out to choose from! secondly we had only brought cash with us but at the time only card payment was working so one of the workers payed for our cake! It was so sweet and made us feel so welcomed, I forgot to look at there name tags but whoever worked the closing shift on march 27th 2024 they had the best customer service I have seen in all of New York! Lastly the cake was amazing! It was my first ever Carlos Bakery cake and it was absolutely amazing! Thank you so much for the workers for making it possible to get a cake for...