Carvel — Restaurant in New York

I bought an ice cream cake for a birthday party and am very disappointed with the result. The cake seemed very small for the box it came in and it looked flat compared to Carvel cakes available in the local grocery store. When we cut into the cake inside was a thin layer of vanilla ice cream, a thick layer of crunchies, and a very thin layer of chocolate ice cream as a base layer. All told the cake was about 2 1/2" thick. Not a good value for the money. We called the store and expressed disappointment with the cake and spoke with Chant, the store manager. We were told this store uses molds and there is nothing wrong with the cake. Every Carvel store uses molds but maybe Chant is using a smaller mold? He was adamant there was nothing to be done. His customer service skills are non existent and he was quite rude. Even if we wanted to return this cake it melted shortly after taking it out of the freezer so do we return a small bowl of melted ice cream? I have bought several Caravel ice cream cakes through the years but NEVER received anything as thin as this one. If you like paying big money for small cakes way overpriced, then this Carvel store is for you!!! If you prefer a properly proportioned Carvel ice cream cake with equal parts vanilla ice cream, crunchies, and chocolate ice cream, try Shoprite or Stop n Shop or...

Very dirty place!!! The manager and staff is very rude! This place is very expensive and the portions are not what you would expect for a size Large. VERY CHEAP in portions, yet VERY EXPENSIVE for the item! I purchased a Large ice cream and they gave me two small scoops inside. Bought a Large soft ice cream and they put half ice cream inside the cup. I asked for more and the manager said no its enough ice cream! I bought strawberry ice cream and found plastic inside my mouth while chewing. I cut the side of my mouth with the sharp edges of the plastic and almost cracked my tooth. Thank god I noticed it in time. I went into this location to discuss with manager and he said nothing he can do, things happen, when they were making the ice cream, the plastic must of fell in. Like it was no big deal. CARELESS MANAGER AND STAFF, VERY RUDE MANAGER AND STAFF, VERY EXPENSIVE, SMALL PORTIONS, DIRTY FLOORS, DIRTY PLACE, STAFF NEVER CLEAN HANDS, STAFF DOES NOT WEAR ANY GLOVES AND THEIR HAIR IS NOT TIES BACK LIKE IT SHOULD. DO NOT GO TO THIS PLACE! THIS PLACE NEED A BIG CLEAN...

I used to love going to this place to get flying saucers but now lately I can’t stand this place. They mix all the flying saucers now and you can’t get a pack of all one flavor. So wait! I have to pay $17 for three flying saucers of the flavor I like and get three of a flavor I don’t care for? How does that make sense? Why not have some mixed and some all one flavor? Then when you ask the staff they just say sorry. Where’s the customer service? Why not say sorry we don’t have that right now but we can make you a pack of what you need? I’ve been going here for years and now I can’t stand the place. Which sucks because I enjoy the ice cream! You just lost this long time customer! I’ll have to go to a different Carvel when this one is just up the block from where I live. What a joke! To the owner. Sell the joint please because you and your staff...