Casa 13urger — Restaurant in New York

Don’t love writing anything negative, but this has been gnawing at me so intensely I felt compelled to write something.

First off — burgers and fries are very good. Very solid smash burger and great fries, which not every place has.

So the food is good. But there was an aspect of the dining experience that disturbed me to my core. While waiting for my burger to be cooked, i desired a cup of water, so I walked over to the bar area and asked the barkeep for an ice cold glass. What he should have done is just pour me a glass of water and have that be the end of it. Instead, a guy sitting at the bar, who i must assume is management, asked me, with an incredulous tone of voice “there’s no water over there?!” (there being the burger area). I informed him that indeed no, there wasn’t. This person (who didn’t bother to introduce himself or anything) told me to back to the burger area.

So I walked back and asked one of the folks there for a glass of water. They looked at me like I had 3 heads. Like this was just a terrifying, boundary pushing request. But they said ok they’ll bring me one.

A minute they brought me a DIXIE CUP of water. A DIXIE CUP. A cup you use to rinse yr mouth after you brush your teeth or maybe take a shot of tequila with. Like 3 ounces. I’m eating BURGER AND FRIES, 3 oz of water is like sending in a little newborn baby to fight muhammad ali. I would have to ask for that cup to refilled like 15x to satisfy my hydration requirement for this kind of meal.

So as I’m sitting there nonplussed as hell with my pathetic little dixie cup of water, a worker walks by me clutching like, i kid you not, 6-8 carafes of cool, refreshing H20. Naturally I stop the garcon and kindly ask if I can have one so that I have something to refill my microscopic cup that looks like it was designed for MiniMe. The guy looks at me all scared stupid like I just asked him if I could dance with his wife and offers only a terse “No” and runs away. With all this water. It was like a cruel parody reversal of that scene from Ben Hur (And as the worker appeared to be of latin descent, there’s a decent chance his name could even be Jesus). I mean it was absolutely crazy. Human beings need water with their burger and fries.

Beaten, but not defeated, I bravely returned to the counter to ask for a bigger cup of water, explaining that hypertension runs in my family I did not want to take my chances raising my blood pressure just because I was improperly hydrated while dining on a simple smashburger. The woman working the counter, again looked at me like I was completely, utterly insane. Finally, a few minutes later she did in fact bring me a normal 16oz cup of room temp tap.

So listen here Casa 13 Urger and listen good. I know you would like us to buy those over priced glass bottles of water you sell. I know that in europe tap water is not ordinarily provided complimentary. But despite your location being formerly occupied by a french inspired oyster bar, we are not, in fact in europe. We are in NYC. And we are entitled to complimentary water with our meals. You must place a water jug and cups for customers to avail themselves of, just like literally every other restaurant and take out place in this town. And if you don’t do that, you have to let your workers provide reasonably sized cups of water to guests on request. You see how long this review is? This is how much it bothered me. I’ve ranted to every single one of my friends, family and also several complete strangers about this. I would say “do better” but I really hate that phrase. Hopefully by this point you get the idea.

I do feel bad messing with the star average, but I just really wanted someone to read this and take it seriously. I HATE HATE HATE when places play these stupid games with giving out water, and I know I’m far from the only one. It’s fascist and it...

gluten free heaven!!! as someone with celiac disease, i can’t tell you how frustrating it is when you’re out with friends and everyone else is able to grab a dollar slice or deli sandwich on the go and that’s just not an option for you, but this place is the answer to my prayers. i don’t know if i’ve EVER had such an easy, casual, NORMAL late night food experience while feeling so safe about the food actually being gluten free. i got a smashburger and fries and let me tell you, that bun did not crumble ONE bit and the fries were SO crispy and delicious, i wish i had taken pictures but i was too excited to eat. unlike those places that have an insane upcharge for gluten free only to give you the smallest, most crumbly piece of cardboard bun you’ve ever seen, this bun was THICK and delicious (i need to find out what brand of GF bread they use). i only wish they included the GF options on their in-store wall menu so more people would know! it’s devastating to think i might have missed out on coming here, but luckily i follow the right GF influencers (shoutout @nycbutglutenfree) who put me on to this place.

also the employee was super nice, the food came out so quickly, and the atmosphere was very cute and comfy. can’t wait to go back 1...

Great smashburgers with even better shakes. I ordered 5 items: (1) Western Bacon Cheeseburger, (2) Fried Chicken Sandwich, (3) Fries, (4) Chocolate Shake, and (5) Strawberry Shake.

The western bacon cheeseburger was like an improved love child of Carls Jr and 7th Street Burger's burgers. The crunchy elements of the bacon and onion rings contrasted well with the soft potato bun and juicy beef patty. Portion size was good and, accompanied with the shake and fries, enough to satiate me.

My one gripe was with the fried chicken sandwich, which was so covered in hot honey that it soaked the bread, paper, and completely overpowered the other elements. Not sure if this was a one-off or if they're always made like this.

The accompaniments varied from alright to exceptional. The fries were just okay. Nothing particularly special. But the chocolate and strawberry shakes were addicting. Perfect consistency with a nostalgic flavor reminiscent of kids' Nesquik drinks.

Overall, I'd definitely return and re-order one of their burgers with a shake. Check out @chloenicholle for more...