Castle Hill National Bakery — Restaurant in New York

So earlier today I purchased two coffees, a sandwich, and cake. The women that took my order was talking to her co worker the whole time while preparing my order and gave me the cake and two coffees but she put everything in separate bag so it looked like my sandwich was inside. So when I got to my destination I look in the bag their was no sandwich, I tried calling the location and no one picked up the phone. So because I was a distance away I went back to the location an hour later. I asked for a refund she told me but my sandwich is right there mind u she was going to give me the same sandwich instead of providing good customer service which is : I do apologize for your inconvenience would you like me to make you another one? Instead the women gave me back my money with an attitude and I didn’t even leave the location the two women started talking about me in Spanish thinking I didn’t understand because of my skin tone, I can pass as a Caucasian women. So when I turned back around and said what did you say in Spanish? She was in shock and told me it was my fault I left the sandwich in the store. I will admit I did raise my voice when she told me it my fault. And she called me uneducated because I also told her as a customer I come in here for a service not to listen to you too have a conversation while making my order. This is why it’s bad to make assumptions, I speak 3 language and she assumed that I only knew English . I work in retail and I would have done anything in my power to give that extra customer service which is like I said before apologize and ask if I would have like a fresh sandwich or just gave the money back and apologize not...

Do not recommend whatsoever! Rude, idiotic people! Twice they forgot to make a pastellito order that was for an event! It Happened to me and my parents. And today I have an event and I called to confirm it was ready and they did not fulfill the entire order because they had no more pastillitos,( whatever that means, )could they not get more dough or whatever it was they were missing!! They are a bakery and they cater events, do they not check their inventory!!! How do they accept order for parties and not follow through!! They did not even call to tell us so we can make other arrangements nor apologize for the inconvenience! and when I complained they hung up on me ! When I called again they would not answer the phone!!! So incredibly unprofessional . DO NOT USE FOR AN IMPORTANT EVENT! NOT RELIABLE! Will never patron their...

Excellent customer service!!.. You can get coffee and pastries anywhere but price & quality of food is exceptional. Attendants there are very friendly, detailed, understanding and very professional even when customers are rude,😠 obnoxious😲 and discourteous☹. These women work hard & get very busy, be accountable for your own actions if you forget your food due to your own negligence. Don't edit details in reviews and place yourself on a higher moral ground, certain things in life you can't buy is manners and a good 😃attitude! You know who you are...we see 🧐 through you! Great Place due to women 🧘‍♀️ who work there who...