Chantelle NYC — Restaurant in New York

Horrendous customer service and incredibly weird/policies. Came here for a friend's birthday brunch on Saturday and the staff was extremely cold and not hospitable.

We had a reservation but still had to wait in a long line to have the hostess seat us (understandable). Beware that if you have an expired license - they will not allow you to drink and will give you a wristband to ensure you cannot drink. Ran into this issue because I hadn't been able to renew my license due to COVID but the bouncer allowed me to show a pic of my passport.

We had a table on the rooftop for a party of 10 but they wouldn't seat us until the entire party was there. We were short 2 people because of the ID issue so they gave up our table and seated us downstairs in the restaurant. The brunch was prefix brunch menu. If they give you the option of doing the regular brunch menu - I would definitely choose this option. The Prefix Brunch menu was not worth it. There were no dishes with protein in them and came with avocado toast, tots, breakfast pizza and french toast. We were still hungry after to which the staff gave us two extra plates of the french toast and tots. However, the food was average compared to other brunch spots in the city. The brunch cocktails were bottomless pitchers of the strawberry lime rickey and the breakfast margarita. The waiter was pretty diligent on replenishing the drinks but nothing special in terms of choices.

The place is very strict and it almost felt like we were in high school with the amount of rules this restaurant had on what we could and could not do. Our friend whose birthday it was had brought a cake from Lady M so that we could cut it at the end of brunch and the staff told him they couldn't allow him to cut the cake there since it was an "outside desert". Seemed like a pretty silly rule to have and they wouldn't make an exception. They did bring out a small lava cake desert for him for his birthday and a sign with his name on it - which was nice but overall - the amount of pushback we received from the beginning of brunch to the end turned us off to the entire place. Needless to say - we won't be coming back to Hotel Chantelle or recommending it as a brunch spot to others.

If the staff was even a tad bit friendlier, the experience would have been a little better. However, everyone from the hostess, the security and the management acted as if they were principals and didn't know how to even crack a smile. The only nice employee we came across was our waiter. If you're looking to have a blast for brunch and go somewhere easy going - there are plenty of other spots in NYC that are a better value for the price, more hospitable and don't treat you like...

I went here for Sunday brunch with my girls to celebrate my birthday. We were a party of 15 so we had to book separately because it was a large group. We paid per person which we were fine with. When booking I asked for a nice seating with my girls but instead I got three separate tables next to each other. We asked our servers if they could please move us and they did which was really nice of them but then started the problems. We started getting the food and it wasn’t stopping, I asked my server Julianna to please aglow it down because we just sat down and started drinking there was so much food that we didn’t have room on the table. Mind you it was a slow Sunday so no need to rush us. We kept shoving food down our throats without even talking and trying to make space on the table because they wouldn’t stop bringing it. We loved that there was so much food because it’s worth the money we paying but we couldn’t even enjoy it. I asked them to slow it down but they didn’t. At one point I told her can you please pack the rest of the food because we still trying to finish this. I told her twice to pack the food because we wanted to take it home. Also we asked for few things which never even came to our table. When time to pay for the bill I asked her to please give me the food that I asked to be packed. She said ok. Waiting few mins nothing, asked the busboy and he went to ask the server. They spoke and then she comes to me and says we can’t pack food that didn’t hit the table. We can only pack food that hit the table. I was in no mood to argue in front of my girls so I walked away. But never once did she mention that also I looked her in the eyes and told her myself I wanted the food packed. Overall it was a horrible experience not worth my money and super disappointed because i could’ve gone anywhere to celebrate my special day. They ruined the whole day for me. Also I forgot to mention she charged me for 15 guest when I...

Went to this establishment for my birthday dinner. We waited half hour for our first drink order. That's ok. Well, not really, but we didn't complain..they didn't tell us we'd be catching the end of brunch and the bartenders would be busy making pitcher drinks. We ordered a round of shots and then ordered more drinks. After our drinks arrived someone came to the table to tell us we have to leave so they could set up for dinner?? I told them, we just ordered our drink and we would leave after we finished it. 1 minute later someone else came to tell us the same thing. My husband asked if they would like us to order more food so we could stay longer and they said no. At this point,  2 minutes later a man that I guess was supposed to look like a bouncer came up and told us we were there for over 90 minutes and they have 90 minute seating. Never heard of this in my life. Considering we weren't there for brunch and didn't order their brunch drinks. I was highly annoyed by the fact that this ruined my dinner. We aren't rowdy or loud. There was no reason we couldn't ha e peacefully finished our drink. Finally, another woman came to apologize and explain how they make money by flipping the table every 90 minutes. Still not sure how this is our fault. And we're told we shouldn't have been served drinks close to the time we needed to leave!!! Once again. All of the time spent going through all of this stupid back and forth...we could've finished our drink and left. Thetr was no line of people waiting for dinner. I'd understand that. 2 tables were filled. Not to mention,  the completely disregard having the tables 6 feet apart. The entire rooftop was fully crowded. Definitely not what we were even expecting. Absolutely...