The Redford Hotel — Hotel in New York

Loved the location of the hotel, but I would stay elsewhere if I were you. At the end of the day, you get what you pay for. My room was dirty (hair on the bathroom floor when i arrived, pen marks on the bed sheets, dust on surfaces) when I arrived. There were nails sticking out of the walls, the full length mirror was detached from the wall on one side, and lightbulbs were missing from a few lamps. After I checked out a few days later I noticed that they charged a separate “resort fee” on my credit card @ $15/night that wasn’t included in the up-front nightly rate I paid. When i looked into the fee, this is what the charges are for:

Resort fee: USD 14.95 per accommodation, per night includes: business center/computer access (they do not have this) internet access (the wifi signal wasn’t strong enough to work in my room at any point during my stay, not to mention they advertise “free wifi”) phone calls (because apparently people still need to use landlines? So yeah let’s charge guests for that…) in room safe (they don’t provide these) in room coffee (nope, they don’t provide these either) concierge service (i didn’t see a single staff member anywhere except for the front desk my entire stay) housekeeping (they don’t clean your room during your stay unless you specifically ask for it, which i would have to assume is an extra charge) wired internet access (you guessed it! They don’t provide it)

Anyway, I’m kind of tired of staying at hotels that make you think you’re about to have an “above and beyond” experience but then cut corners and do the bare minimum to try and get away with whatever they can while getting as much money from you as they can. Hopefully this isn’t what the hospitality industry is coming to, but it’s apparent that it’s what the Redford is...

Avoid this hotel at all costs—terrible experience from start to finish.

This was hands down the worst hotel stay I’ve ever had. Upon arrival, I was given a room on the main floor with paper-thin walls. I could hear every check-in conversation and every complaint made at the front desk. When I asked to be moved, the night staff claimed the hotel was sold out and offered me earplugs as a solution.

The next morning, I spoke with a different front desk agent who assured me they would move me to a room upstairs. I left my bags with them for the day, expecting a resolution. When I returned that evening, I encountered the same staff member from the night before, who informed me that not only was I not moved but I had also been checked out entirely.

To make matters worse, they were using my room to store luggage for a large, noisy group that was crowded into the tiny lobby. After some confusion, the staff realized there was an available room upstairs after all, and I was moved. They offered to waive the $15-per-night facility fee (on top of the $400 per night I was paying) as compensation, which felt like a slap in the face.

The nightmare didn’t end there. My new room was plagued by loud, repetitive banging all night, which sounded like pipes hitting against each other. Needless to say, I got no sleep.

To top it off, I never received an emailed receipt upon checkout, and the hotel’s photos online are heavily edited—the rooms look nothing like the pictures. They’re outdated and poorly maintained.

Do yourself a favor and book elsewhere. This place is not worth the money...

We booked this for 3 nights through an Expedia partner which clearly advertised, "All 32 rooms provide conveniences like refrigerators and coffee makers." We specifically booked this hotel over other hotels because of the listed amenities, yet when we arrived we found out that none of the rooms had a fridge, "because of renovations."

We also discovered that other amenities were missing as well that are listed on their own site, such as the guest lounge and tea/coffee in the lobby. Now a rooftop terrace was also listed, which technically does exist. However there's no furniture, so I guess you can just go stand around and be awkward?

When we mentioned some of these things to the front desk, we were told we would be contacted by the manager. During our whole stay, we never heard from the manager. This was extremely frustrating as these were basic things we were expecting and no one even reached out to find out why we were unsatisfied. We can confirm as mentioned as in other reviews, the hotel hallways, lobby, and elevator have an extremely musty smell, although the room did not exhibit the same odor.

We weren't expecting a 5-star hotel, but we expecting to have the bare minimum amenities that were advertised. We understand going through renovations, but amenities not provided should not be advertised until renovations...