Cinco De Mayo

I initially gave this establishment a generous rating because I felt they cared about the customer, and provided decent food for a fair price. I am editing my review due to my last experience here; As always, I order the same pork nachos through uber eats which is a buy 1 get 1 deal; about weekly for the past few months this has been working well, but they only provided me with one order of nachos this time and refused to honor the discount. This is where the importance of caring about a customer's experience comes into play because this place handled it poorly. Firstly, the woman working there does not want to hear it throw her hands up as if she is being attacked and says this is what the receipt says. Okay, is that how you talk to a customer who regularly comes, who you would like to return? The answer is no. The manager comes and explains to me that the receipt shows this, I explained that I did my routine order, and that it always comes out when applying the discount promotion. He and two other workers stopped what they were doing to explain to me why they could not do what is right. Now, I ordered nachos and I explained I would be willing to wait for another plain order-does not even need the pork. THIS IS MELTED CHEESE ON CHIPS FOR CRYING OUT LOUD; I tried explaining the math to them stating that if you do not honor this, I will not return. If that happens, a regular customer does not spend their money here, they would make more money if they swallowed their pride, melted cheese on the chips, and sent me on my merry way because it costs next to nothing. On top of that, they saw that I paid almost twice the price of the nachos that are listed on their menu, and they STILL didn’t honor it. You have 3 employees explaining why they can’t whip up a quick batch of plain nachos that would take a few minutes, instead they choose to waste their energy and time on explaining why they can’t, hiding behind technicalities of this is what we see on the receipt. They should now the receipt wouldn’t have made any sense because I paid way more than one order of their priced nachos. In this scenario, they lost money bad because I won’t be returning unless I receive an apology and an actual order. Based on how they handled this situation, I really do not think they even care so no sweat. I have worked in restaurants; there have been confusion instances with uber eats and we treated our customers right, and gave the additional order. This was a case of them easily being able to help, and just choosing not to which is not where I want to go. I’m not ordering again because they will probably try to pull the same number. Crazy how easily places were willing to disregard regular customers. The nachos were decent but one order was not enough for dinner so not happy.