COCOpastel Bakery — Restaurant in New York

Molded Cheesecake Purchase

Date of Incident: March 28–30, 2025

On March 28, 2025, I purchased a cheesecake from this bakery. Upon arriving home, I immediately placed the cheesecake in the refrigerator to maintain its freshness.

On March 29, 2025, I removed the cheesecake from the refrigerator to serve at a birthday gathering. As I began cutting the cake, I noticed blue discoloration inside. Concerned, I flipped the cheesecake over and discovered more blue spots. Upon further inspection, I found that the bottom portion of the cheesecake was fully covered in mold, rendering it inedible.

I immediately attempted to contact the bakery to report the issue, but my calls were not answered. The following day, on March 30, 2025, I was able to reach the bakery and explained the situation. I was informed that refunds were not issued to cards and that I could only receive store credit to make another purchase.

I declined this offer, as I had become aware of similar complaints through the reviews regarding the bakery’s products. Given this ongoing issue, I no longer wish to purchase from this establishment. I requested a different resolution, but I was informed that there was nothing else they could do and that the person responsible for making the cheesecake...

Do not go to this place. There are not serious. I ordered a custom birthday cake for my sister . I paid in full 4 days in advance. The party was at 4pm so I asked the cake to be ready at 10Am just in case something unexpected happened. I went there to pick up the cake at 1:30pm and they completely forgot to make it. Also, they told me to go and let them deliver the cake later. How can you be in the business of make cake for event and not respecting the timely completion of your order. It is the most valuable aspect of any event so when you accept a contract you Respect it because people depend on it. You gotta understand that your business it not just about money but also that you are part of a one in a lifetime memory. I’ll never ever or let anybody that I know order even a coffee there. Worst...

My sister had ordered a cake from here yesterday for my nephew and this is what she received .. they gave us a cake with a hair on it and claimed that they wear “hair nets” and tried to say in small words that she took a piece of her own hair and stuck it on the cake .. then they didn’t want to refund her the whole $50 that she paid . and told us to just take the piece of hair off .. & on top of that she NEVER asked for a SpongeBob cake for a 6 month old baby ..the SpongeBob looks like it was just placed there with no delicacy or anything . and the handwriting on the cake is just horrible.. they had a bad attitude when I addressed the situation with the cake .. the male that works there was just trying to dismiss me and the lady was trying to tell me that we took our own hair and placed it...