American Airlines Inc — Local services in New York

This was the Absolute worst 2 flights, I've ever been on. I would say three, but on my connecting, at LAG, they took us out to runway, an hour, dt Boston weather, (I understand that), finally coming home, after having to stay in Charlotte Airport all day and night, 2 more nights in a hotel ahhhh, bc I loved Charlotte, having no luggage bc missed flight, dt absolutely Noooo knowledge, of where my carry ons, sitting right next to me, were??. TSA was screaming at me, American Airline's agent's doing the same, as I'm in tears, my luggage, is now off to Boston and I missed my flight, bc nobody would help. Just yelled or walked away! They charged me 130+ to reschedule, 3 days later, dt, no flights, to Boston. Knowing what happened, too. I was in 😢 s. They actually wanted, to put me in the last 2 seats they had, for Monday and Tuesday, (as that's all they had left), 1st class, for over $990😠, without finding my carry ons, with my life in them. I couldn't leave without them. I shouldn't have been charged, at all!! Finally, in 5 minutes, the 3rd shift, NC PD, told me, so nicely, to sit, as I was swollen and I couldn't walk anymore, tears running down my face, exhausted, he'd go look. He had my carry ons, back to me, in 10 minutes. ANDDD he listened, where they were 1st, what happened, how it started, where they were???, finding them, behind the counter, at my gate I was at, 3 hrs earlier, than flight departure, that am. They were rude on my trip, finally, I thought, home. It was a connecting flight from NC to LAG to Boston. Told me I couldn't have ice, $20.00 for a bottle of water, to take medicine with. I just needed a little cup. Then someone came on board, as we were back at terminal, stating, "We are going to get off, if anyone leaves to get anything, food water, etc, (which was right in front, of where we were seated), and we go, we're leaving, without you. ANDD, please knowww, we're not calling this flight, to say it's departing". Half hour or so later, he came up front, "flights canceled". "Anyone wanting to rebook, or get your refund "card", stand in line". I was far back. A young man yelled, as it's very late at night, "don't go up, this is the card you're going to get for your refund. It's only an 800 # and no compensation. Even for a taxi or hotel". No flights out until Friday. This was Wednesday night. Another hotel, to frantically find, in a city I didn't know, at LAG. Taxi was cheaper than an Uber, got the last room, but not nearby. $30 for taxi, $160+ for room, per night, again, for 2 more nights. They'd grabbed a carry on, bf leaving NC, stating, "this flight's too full up top, it's being checked to Boston". Well, it thankfully only made it to LAG. It was pouring and ppl got trains, (no more, left for me), shared ubers, dt money, rented cars, etc. It was the LAST TIME, I FLY/FLEW, ON AMERICAN. I flew Delta & the flight attendants, Crew and the landing was beautiful. The 2 landings on American, I had to hold on and brace, like all the other ppl. I'm not afraid to fly either. Bobblin around, too. Thank you American. I'm broke now! Hurting too :(....STILL NOOO REFUND FROM NY TO BOSTON-IT'S A YEAR LATER. DISGRACEFUL AND UNPROFESSIONAL.

Still NOOO refund and it's End if October. So...

Sat in the plane @ YUL due to delay for an hour. Missed connection flight to MIA when arriving at LaGuardia (NY). Was told by the agent to go to gate where the plane MIA will take off, only to find out that other AA agents were completly unaware of the delay. Was initally told that i wouldn't get to MIA until 1am!!! (was suppose to arrive aprox 4-5pm EST).

After venting my situation to the staff, only thing they ask was "Well, sir, why didn't you make it to your flight?". They did not try to understand my situation, but only to put me at fault that was out of my control. After numerous attempt to get another flight to MIA, they told me the ONLY choice was to put me into ANOTHER connection flight (reroute to washington -- MIA). After arriving to Washington, i was told to jump into a shuttle bus to get me to another terminal to catch another connection flight. This time the Pilot that it would not be taking off as there were maintenance issue. AGAIN another delay.

The attitude from the staff in NY and Washington had no sympathy/heart about the customers. They took no ownership of the situation, which in fact made it worse. During the duration of the whole ideal, none offered any assistance whatsoever. We were left to fend for ourselves. I literally was running around like a chicken without its head. so that meant i had no time to go to bathroom or get a quick byte to eat!

3rd flight from washington to MIA, i was force to check in my carry on as the staff did not enforce on the size/# of carry on passengers were bringing with them.

what turned into a flight of 3-5 hrs turned into worst flying experience (15 hrs). I can clearly see the employee motivation is lacking as it shows the way they perform their duties and treat passengers.

I highly doubt I'll be hearing from anyone about this. your booking systems SUCKS

Will centainly avoid flying with AA at all cost, due to this experience. AA will have to go thru great lengths to...

Four of us were traveling from Barcelona to JFK. My wife and daughter made the flight while I was in the hospital and my son stayed behind to help me out. At the airport my wife informed the agent of the situation and was told not to worry, we would be able to change our flight with no fee, all we needed was a fit-to-fly note from the doctor.

The next day, I went to change the tickets (note in hand) for my son and I and was told there was a $310 charge (per person) to change the ticket and then they couldn't get me home for two days. Nobody even asked to see my fit-to-fly note. It's like the right hand doesn't know what the left hand is doing.

We were forced to pay to get home and when checking into the flight 3-hours prior, we were met with an hour long line at Barcelona to check in, even though we had already checked in on the app and needed to only check our bags. American had multiple flights leaving at around the same time and they didn't even have an agent staffing every terminal.

On the flight they ran out of one type of meal and everyone near the back of the plane had no choice. The temperature in the cabin was so cold people were in bundling up in blankets, jackets and hoodies. I even planned ahead, wore long pants and a light jacket on a hot summer day and I was still freezing. I was so uncomfortable I got a bad headache and became nauseous immediately after the meal as the airflow from the ceiling (not my individual vent) of the 777 was blowing in full force.

After returning home, I complained to customer service about the entire situation and asked for a refund on the fee they made me pay to change my ticket. Adding insult to injury, customer service is so bad, all I received was an automated response. They don't even have the decency to have an actual person respond.

We have a choice in air travel and this experience goes in long way in...