Domino's Pizza — Restaurant in New York

Worst place ever! My order was made online at 2:45pm and arrived at 5pm. At 3:22pm according to the online Dominos Tracker my order was out for deliver. At 4pm I called to the store to inquire about my deliver and i was told delivery should be arriving with in the next 5 mins. At 4:10 pm i called again to see what's going i ask to speak to the manager which he refuse to give me his name as well as the person the answer the phone in the first place. MANAGER TELLS ME THAT DELIVERY GUY, GOT INJURED ON HIS WAY; HE HAD TO MAKE A NEW ORDER WHICH HE DID AND BY 4:30PM I SHOULD BE HAVING MY ORDER. My order did not get deliver and here i go calling again and ask to speak to the manager and this are his exact words. " I do not care about your order right now we are quite busy i just have to wait till it arrived" and hung up the phone on me. This got me extremely upset! i called the stored right back and they hung up again and decided not to pick up my calls. At 5:05pm delivery guys arrived with the wrong delivery order. I told him i do not want it and he can take it right back about 2 mins later he knock the door again and i told him to leave and not to knock my door again and it was to give me the wrong order for free!. that the apologize. I took the pizza decided to open the box about 15 mins later and notice it was not up to standards, cheese was hard and very dark. Pizza looked...

Ok, let's go by parts. First of all, the negative comments you have read here are kind of right. I want to make it clear that I don't want to harm these guys at this store at all with my review, but they do need to improve. Customer service is poor, they're not organised as they should. I waited literally 20 minutes to get my order so if you want to order at this store do it before going there, in other words for pick-up. Now, I don't want to be mean but I really feel like I should mention this. The guy who makes the pizza should shave his hands and arms, too much vellus hair, some of this hair might have probably fallen on your pizza. Another thing is that he also touches his hat constantly while making the pizza. On top of that, he also checks the computer that takes orders while doing the dam pizza, touching the keyboard, the same keyboard the delivery guys touch. No napkins or anything.

If you ask me, no, honestly I would not buy here anymore. Sanitation is a big part of all restaurants and once I saw everything from the second part I've mentioned I DON'T want to be eating a pizza made that way. Of course, I ate my pizza because I've already paid for it, thank God I didn't get sick. I'm not telling you not to buy here, but in my opinion I wouldn't and I won't, first...

I put in an order through the dominos app and 2 hours later still no pizza! During this 2 hours I watched my pizzas status through the track your order function on the app and saw it update all the way to out for delivery. After 2 hours I called for an update and spoke with Ahmad who told me that my order had been cancelled even though the app said that it was out for delivery. When I asked why my order had been cancelled he said it was because they tried calling 3 times since I was a new user and I did not answer so they cancelled it. However I did not receive any calls and I am not a new user. I asked to speak to a manager but he told me they were all too busy. I asked how I could get my food since I've already paid for it and he rudely said they could deliver it in 40 min. I agreed to this because I wanted my food but when I inquired why I didn't receive a phone call he said "what do you want? If you want your food you have to wait 40 minutes" and then hung up on me. I will not be ordering from dominos again and advise others to not do...