Donut World — Restaurant in New York

In short: I was surprised to find it's one base type of donut with many kinds of toppings. I thought the donut was ok and tasty, but I enjoy other styles of donut more. Staff was less enthusiastic than average.

The long review: When I came to the store with my family, I was surprised to find that for a place called donut world, there isn't a lot of variety. While there are many possible toppings, the base donut is the same for every donut. A Boston Creme will be the same as a jelly donut, which is the same as a chocolate sprinkle donut. They do not sell French Crullers which was one style I was hoping to get.

The choices of toppings are a bit overwhelming since there are so many options, and the pressure of making a decision was NOT helped by the counter staff acting impatient for us to finish our order. There are 3 tiers of donut prices, special donuts (filling with cookie crumbles or other particular sprinkles), donuts with filling (Boston Creme), and regular donuts. There is no strong indication that a Boston Creme will be a donut with a hole, and creme filling put in the center, so I was very surprised and disappointed to find that out.

We bought a French Toast donut, cheesecake donut, Boston Creme, and maple bacon.

-French toast was by far the favorite. It had a nice crunchy top that tasted kind of like cinnamon toast with powdered sugar. -Maple bacon came second, with fresh bacon topping the maple glaze, it did not seem too sweet and the bacon retained some crunch. -Boston Creme is third, being disappointing to me as it didn't have the kind of hard chocolate glaze I've come to expect, and creme filling that was sweeter than I wanted it to be. You cannot pick up the donut either because of how the filling is added to the center. I compare Boston Creme's to Dunken Donuts for a standard, and I would definitely put this one below Dunken Donuts. If Dunken is a 5/10, this gets a 2/10. -Cheesecake donut is last as it tasted nothing like cheesecake to me, and frankly didn't have much of a taste so I focused more on the texture of the creme. The texture of the creme is a little clumpy so it wasn't...

I chose this place randomly as it was the first thing Uber Eats showed me when I looked for desserts. Although price is an issue for me, I’m limiting it to just the Donut World fees (and none of the added Uber Eats fees). It’s weird that they offer a 1/2 dozen deal for $11.50 (which is comparable to Dunkin Donuts — 6 Boston Kremes cost $11), but then Donut World charges a surcharge for basic donuts like jelly & Boston Kreme. So $2 a donut turned into nearly $3 a donut. And I really do apologize for leaving this low rating review because I really do love giving rave reviews (when deserved). I have to be truthful and transparent: I did not enjoy these donuts. I wish I had ordered 6 Boston Kreme for DD. The biggest issue I have with DW donuts is that they do something I’ve never seen done before (and IMO it’s not a good something): the jelly donut and Boston Kreme donut are ring donuts with filling in the center hole—the filling is not encased INSIDE the donut—it is just filling the hole, which is cool for aesthetics but horrible for functionality: As soon as you take a bite, or maybe even as soon as you pick donut up, all the filling drops out. SPLAAT. Look at the accompanying photos for this review and you’ll see a big glob of jelly and a big glob of Kreme. And that means, the extra fee I got charged for the jelly and the Kreme, I didn’t even get to taste it because it all fell out! I don’t see myself eating at or from DW again. Out of the three flavors I ordered, the apple crumb was the best, but the song by Meatloaf says 2 out of 3 ain’t bad—not 1 out of 3. A .333 success average is great in baseball, but not so much when it represents how much enjoyment you derived from...

The donuts are absolutely delicious as are the milkshakes. However, I have to agree with a few other reviews concerning the customer service. One barely gets a greeting or a smile upon entering. No "thank you for coming," no,"hope to see you again soon." No hello or goodbye. No one is asking to be greeted with bells and whistles but common greetings are essentially non existent here.

The servers often seem annoyed when customers (children) are deciding what they'd like to order. As one previous reviewer stated, servers are impatient and not very helpful. The choices, while beautiful in appearance, can be overwhelming but the servers offer no real assistance. They seem to want to get the order complete, get the money owed and be rid of the customers. Such behavior borderlines on rude. One never has the feeling that the customer is appreciated here, AT ALL.

My daughter actually left our last visit saying, "that lady wasn't very nice, Daddy." This kind of experience has happened on several occasions and the attitude consistent among a few servers...so one has no choice but to consider this a systemic issue with the place (not isolated incidents). If my kids didn't beg me to take them to donut world , I would not return. And probably won't after our latest trip.

(Friday 11/3 around 4:30-5 to answer...