Downs River — Restaurant in New York

I'm disturbed by a family member (who was recommended by me). He and his brother both visited your restaurant a few times (spending a lot of $$$) and every time is a surprise price. Today he was upset and told the server to display the prices he said will never return. ( you just lost another few customers $$$$). I am very disappointed on how you are running your business and I know this place from when it first started- you guys know me. I have recommended people, friends and family to eat here. The biggest problem is the non-set prices that every time you buy you don't know how much you going to end up paying. It's a surprise all the time. Different server-different prices- who knows if you have enough $ to pay. This is NO good -then to read the owners responses to a few reviews ... to respond nonchalantly "thank you please come again" is definitely bad business and disappointing. Pops and Warren please do better! Please set your prices fairly and correctly, if you want to keep your business running instead of your customers...

I am a big fan of breakfast food and supporting black business especially Jamaican food. But this has to be one of the worse food restaurant experiences I’ve ever had. I mean everything that can go wrong has went wrong during my time in this place. From poor service and to poor integrity, the lady at the shop overcharge me for plates and had the most distasteful attitude. With all these issues I still move forward with eating the food because I figured I can least have decent meal but I was sadly mistaken. The food was drenched with more oil than actual food. Not gravy but oil. The fritters were odd tasting. Bottom line, I would not purchase food here again and if I were you I...

Pops could improve his efficiency in the kitchen, as the wait for food can often be too long. While there are days when the food is enjoyable, there are also times when it doesn't meet expectations, and occasionally, it is served cold. The Jamaican lady at the seafood restaurant tends to charge a bit more for her dishes, which can feel unfair. Overall, the dining experience could benefit from more consistency. It might be a good idea for Pops to consider retiring, as a fresh approach could enhance the quality of the food and the overall service. Pops sometimes claims that the food is hot when, in fact, it is cold, and he gets upset when called out for overcharging a...