I have visited this establishment on multiple occasions, but this experience was notably different. Our initial server, whose name I unfortunately cannot recall, was exceptional—kind and attentive. However, after his departure, the subsequent server, who had light skin and dreadlocks, provided a less than satisfactory experience.
The server expressed concerns about my nephews, who were engaging in a gentle game with a plush ball beside our table. My three-year-old nephew was standing on an empty bench, and his eleven-year-old brother was seated nearby. They had been playing this simple game since our arrival, and it was done in a manner that posed no risk to themselves or others, especially given that we were the only patrons in the bar at that time.
Despite our efforts to ensure they were safely playing within the designated confines, the server approached us again, reiterating, “Please watch your kids.” I felt this was unwarranted, as the children were in close proximity to us and there was no potential for harm. When I sought clarification from the server regarding their concerns, he explained, “We have been sued regarding children in the past, and I do not wish to face such issues again.”
At this point, I requested the check and expressed my intention to leave. I had asked for another drink, but given the circumstances, I was taken aback by the server's response. Our second round was served, after which we received yet another complaint about my nephew “playing” in an area that they deemed inappropriate. It was noteworthy that many other children had been playing throughout the evening without any similar comments.
This experience was quite disappointing, especially considering that we were the only guests at that moment, and I believe that the treatment we received was not in keeping with the standards I have come to expect from this...
Read moreI used to love this place. We would come here for great beer and delicious sausages every now and then. Last time we were 15 minutes away from the place, called them to ask if they're open (it was July 5 so many places were closed). The person on the phone told us that they'll be open for 3 more hours. Once we got there 15 mis later, turned out their kitchen just closed few mins ago. Being optimistic, we came again and everything was fine. Except for the last 5 minutes when my wife was finishing her beer - already pid and just few more sips left - a person from staff approached and asked us to free the table right away and finish the beer on a public bench nearby so that they can sit another party waiting for the table. Can it get any worse? Surely - when I replied that we came here to enjoy the food and the atmosphere in the restaurant, so would prefer to finish our drinks behind the table - she said that I'm making drama out of nothing. I wish I asked for $5 back from my check if she would want me to free up a table and finish a beer on a public bench nearby. To sum it up, it feels like customers are neglected to say the least. If would end up there again, won't pay by check until I'm walking away to ensure the tip reflects their...
Read moreHORRENDOUS SERVICE! They lied and told me they had not charged me for beers that i later found from my credit card account they had. The place is unique and cute and I live in the neighborhood so I have ended up here several times via friends or happenstance and each time I am reminded why I tell myself I will never go back. Truly some of the most hostile staff you will ever encounter. They are extremely slow to serve and very rude and its a widespread attitude throughout the staff. My gf had a birthday here put her card down to pay for the tab at the start of the night then forgot to pick it up at the end to close out. The next day when she went to pick it up after they gave themselves a 20% tip without her consent mind you, they accused her of “dining and dashing” giving her a hard time before giving her the card back. They also yelled at several members of the party for attempting to order at the bar(god forbid) and this last and final time i went they took 20 minutes to bring us our first round of beers and when we canceled them they told us they hadnt charged the card for them but they did....
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