Due Madri — Restaurant in New York

Im sorry to do this because I hate leaving negative reviews, but I promised myself if this continued id have to say something.

I used to come here and get consistent service plus excellent sandwiches in which kept bringing me back here.

I am not exaggerating when I say, the last 10 times I have been here, they have had either the worst or actually non existent customer service.

The past 3 times alone they have had an "on break, be back in 15 minutes" sign, yet have had people waiting 30-45+ minutes and no indication of any return, during business hours. This is quite frankly, unacceptable.

Prior to this.. I have shown up hours before closing time, standing at the register, while an employee was doing things behind the counter.. completely avoiding me, acting like I didn't exist — only to tell me 5-10 minutes after waiting that they were closed.

On top of this, there have been times where they are too busy doing prep or chores to take your order/serve you or have half their menu items run out.

This has become a complete farce — I come back looking forward to a delicious sandwich, only to come to an essentially out of business location.

Please do something about your management/service, this is quite pathetically...

Due Madri – Meatball Sub Heaven in the Heart of the City

If you’re looking for comfort food with serious flavor, look no further than Due Madri — a cozy spot that’s quietly serving up one of the best meatball subs around.

From the first bite, the meatball sub hits all the right notes: juicy, perfectly seasoned meatballs nestled in a crusty, fresh-baked roll, smothered in rich marinara and melted cheese. It’s hearty, balanced, and somehow manages to feel both indulgent and refined.

The space itself feels like a hidden gem — warm, casual, and welcoming. You can dine in or grab it to go, but either way, you’re in for a satisfying experience.

💵 Price: Expect to spend around $15–$25 per person, depending on what you order. The portions are generous, and the quality absolutely justifies the price.

Due Madri blends traditional Italian flavors with a modern, no-fuss vibe — and that meatball sub alone is...

Three large security at the entrance to the market from street denied my entry into the building and said i could not go in to buy something with my mobility scooter, which was off and i was not riding, and told me i need to fold it and carry it (it is 50lbs and i cannot phsyically do that). I asked if they are denying my ability to patron this establishment and they say they are not denying entry but at same time said i cannot enter the facility with it. Oh well, never again will i go to this place.

The restaurant owners should be aware that security at the front is denying customers entry to your facility and not allowing customer to buy your food.

Three security to prevent me from being a customer. Never experienced this before anywhere in nyc, especially somewhere that is not near any...