Dunkin' — Restaurant in New York

On October 12 /25 at 12:15 pm I decided to go through dukin drive thru , placed my order with my husband we ordered 2 iced caramel craze with extra caramel, chocolate donut & one glaze donut , things were great until they weren’t , upon us receiving our drinks they were warm , disgusting & very dark ! I explained to the girl at drive thru how the drink tasted , she took them back & replied it will be remade , we said thank you we will come inside because we knew it was going to hold them up at drive thru , my husband went inside first & no later than 4 mins later he calls me & asked me can I handle it because they were getting him upset ; when I go inside the manager comes up to me & ask what happened I explained it to her she said she sorry & will fix it , the girl at the drive thru saw they were doing something wrong & asked rafi to switch as I proceed to stand there waiting on our drinks their were 2 guys at the drink station his name was rafi & another male ! As I drinks were being remade he poured the milk from the gallon into the cup & he then brew the expresso shot into the metal container you do steam milk in & just pour tipped the drinks based off his eye measurements, then poured it into our cup little by little & then he stirred it without any ice & then he put the ice by that time the ice was melting pretty quickly because it was very warm due to the expresso & milk , as we expressing our feelings Rafi VERY UNPROFESSIONAL HE DECIDED TO SMILE / LAUGH AT US , we explain to him that’s nothing funny & that we will be going to write a review on him & he said he didn’t care & GAVE US HIS NAME ! When I told him I will write the review most definitely he then said he couldn’t wait for it , as this is going on the manager tells him to stop & so does his peer at the station with him but he didn’t he kept going & smiling / laughing & saying he...

No one knows what they are doing despite there being million employees in there. Honestly the service is rude and no one looks like they want to be there even though everyone looks like they are on some sort of temporary stay in the USA so I would imagine the incentive to work would be stronger. Like the other Dunkin in town, this location USED to be fine but has gone downhill. Honestly all these fast food places are going downhill and I predict their bankruptcy. Dunkin is definitely struggling. When I went in here the staff were joking around on their IPads and a man teaching another staff member to make a drink taught him with no enthusiasm and rushed it so I was given some random tasting drink. That’s another thing about Dunkin nowadays. There is no consistency...

I usually don't write reviews at all but I had to because the service that was given to me here at this DD was the best. I usually don't except much from DD and it's employees. I get my stuff and leave. But an employee here gave me service so exceptional I had to take my time out and write something. His name was chris. He gave me exceptional service, kind, and friendly that I haven't experienced ever at DD. I never really had any amazing moments at DD but the service Chris really changed that. He had the type attitude that is worthy of higher position....