East Star — Restaurant in New York

I never write a review but this experience needs to be shared, let’s start with this is the third time they get my order wrong and I never reported back to them the problem, this time I did because I had an autistic child in my care and already had complications with said child eating, what was missing was rice and the child doesn’t eat the noodles they sent me instead. So they say if I can wait 30min for them to send it to me I tell them my situation in the nicest way possible “the food is already getting a bit cold, I hate being this person but I am in care of an autistic child that will refuse to eat the rest cold while we wait can I please get a remake and will return the complete order I had sitting here to you “ they told me I need to return the noodles and they will give me the rice, I told them that wouldn’t be a solution for me the child will not eat it. They lasted an hour passing me from management to staff and ultimately told me I must go in person to the store and bring them the food for a return they were rude and extremely mean when I went he didn’t want to give me the delivery money too and had to argue with them about them not serving me again. Over a mistake? One that I would’ve not cared about but I had an autistic child whom is non verbal crying because they couldn’t express how upset they were with the outcome...

Horrible service, food under cooked, can't ask for any condiments, can't ask for price because it's a straight attitude . Had a problem with putting more Ketchup on my fries. The customer before me got a full refund as i saw him snatch the food she paid for out of her hand . I should have done the same from the beginning. He was collecting money, going outside to open the door, and cooking without washing his hands or putting gloves. This guy had a very nasty attitude - he needs some love in his life. Don't order from here HORRIFIC. 0...

So, I ordered fried rice and sesame chicken. The order came entirely too fast this explains why my food didnt taste fresh! My sesame chicken barley had any sauce on it and it was burnt. My rice also taste like it was sitting out all day! Def won't be ordering from this disgusting place again. Oh, lets not forget to mention--when my gf called to tell them how disappointed we were the owner hung up in her...