La Nueva Giralda Bakery — Restaurant in New York

Worse customer service in history. I cannot begin to explain how absolutely TERRIBLE THE STAFF IS. I am a frequent customer in this facility. There are times I'm skipped times I was completely ignored. ( I'm pretty friendly) ignored because I complained about waiting 20 minutes to make my order to then be skipped & ignored. One employee just rolled her eyes and walked away. At that moment about 4 customers and I all looked at eachother puzzled like, did this just happen? It is unfortunate that they're the only bakery in the area. So why am I writing this review? Because after today I will never go back. I have ordered the exact breakfast on 6 Several occasions and every time I go in I am charged extra. I made a remark regarding the fact that my order total increases every time I go in. One of the employees with her usual bitter attitude replies to me that they charged me for the small plastic plate (that is why) I responded.... " I'm confused. Its crazy how I was charged less & less the last 6 times & my order was served on a bigger plate, you're now giving me an xtra small to go box & they always added bread to my order which I specifically said I didn't want, that's ab additional $2 if I order separately but today, since you made it & perhaps you're not very happy with your life your prices "suddenly" went up? You're the only restaurant who charges the customer for The togo foam containers the food is placed!? so next time serve it to me in a napkin"... she looked at me and turned her back. I said this isn't how you treat ppl. I am disgusted & beyond repulsed by the way this business is ran. That's like ordering pizza & they tell you its $2 more because we are charging you for the box... 🤔ummmm how do you respond to that? Umm are you short in supplies?? 🤔 smh Never will I ever spend...

This bakery is so unprofessional. If you don't speak spanish they legit don't take your order until the very last moment.

This morning I was waiting in line for about 5 minutes just to order some oatmeal and 2 spanish women walked in behind me... They said some things in spanish and the lady behind the counter started making their food.

I said to the lady behind the counter "excuse ma'am they just walked in and I haven't even ordered yet." The two spanish women talks over me again in spanish and then say in English "well we called in and ordered over the phone."

If you ordered over the phone then why you telling her what you want now? And why is she making it right now? I look at them and just leave.

I support my local businesses and all but this isn't the first time this has happened to me at this bakery. I don't like the fact that I have to be aggressive to order some breakfast. They need to figure out an ordering system because every time I go in there is a complete mess.

Safe to say I will never...

I didn’t put 1 star only because I actually do like their food / bakery items and when I go in person customer service is good. HOW EVER, I ordered from them through Grubhub and received someone else order. Okay, mistakes happen … BUT when they send their orders out, they staple a receipt with your name, full address and phone number, so now some stranger has all of my personal info !. I get it, the delivery people have my info as well in order to deliver to me BUT they are employees of what ever delivery app I choose to order from and can be held accountable for anything 💯. That said, They NEED TO SERIOUSLY be more aware when giving out orders for delivery or simply put the names of the orders on the bags instead of those receipts because the delivery ppl (Grubhub , Uber eats etc..) already have the info the...