El Nuevo Carribeño

I ordered a delivery came out to 39$ I was fine with that I specifically asked for extra lemon with my chicken when my food arrived I tipped the delivery man as one should and asked him if everything was inside he said yes I go to eat my chicken and French fries and their is not one ketchup packet not even one slice of lemon so I immediately call the restaurant the female that answered was blaming the guy for not telling her but she said she would fix it I wait ten minutes and decide to call the delivery man he said he was never told to bring me the lemon and ketchup so I called back now the man who actually took my order is on the phone now I explain to him what happened and he said at first no you never ask for lemon I said yes I specifically asked for extra lemon and then he said no no but my phone record phone calls so I told him do I need to show up to the restaurant and play you back the recording where I ordered extra lemon and then he said yeah I think you did order extra lemon actually I put it on the paper as a matter of fact I put it in the bag it has to be there I look in every bag no lemon no ketchup so I told this guy first the lady is blaming you then the delivery guy told me the truth you guys weren't sending me any of the condiments while my food is getting more cold and I tipped and then you're telling me I didn't order it then you said I did I mean the food is average my mother owns restaurants Spanish restaurants all throughout Manhattan and I don't think there's any excuse for not fixing the problem there shouldn't have been to begin with if you use common sense.if someone orders french fries throw in ketchup packets and when someone orders (chicharron) little Fried Chickens and they specifically say extra lemon I mean it comes with lemon anyways make sure the order is complete.I had to eat this dry food while these alleged grown-ups enjoy my money and give horrible customer service, no one owned up to the mistake no one even said sorry no one found a way to fix the mistake so my suggestion is DONT GO HERE DONT ORDER HERE and if you decide that you're okay with OK food make sure you tell them like 20 times exactly what you want call them back and make sure that they have it right because apparently people who work in this restaurant don't know how to throw a lemon and ketchup packets in with chicken and french fries