El Patio Mexicano — Restaurant in New York

On 11/14/23 I ordered my usual order from el patio for dinner. Aside from their terrible customer service at times i remained loyal because of the great tacos... until last night. I will never in my life order from here again and this place needs a complete new staff CLEARLY. As i finished my first taco and proceeded to start eating the second one i looked down and there was a ROACH! On my plate. Yes a dead roach that was clearly under the second taco. Then to make matters worse when i call asking for a refund because i now cannot finish my food and im hungry and spent my money here (always at that.. ) i call for refund and the lady response is "okay what do you want me to do?" And in the back i can hear a man telling her to hang up on me. She then calls me back 5 mins later saying "im sorry about your food. Next time you order its free." As if id ever would want to eat there again. I tell her i will not be ordering and i would like my money back, she said "you dont want anything extra?" No ma'am i dont want roach infested food. Then she hung up and never heard from them again. Please dont order from here they are disgusting. I was a very loyal customer ordering multiple times a week but this was just very gross frustrating and they will never receive one more...

This place is very inconsistent. I have been there a couple of times and there is two ladies that give great service. Meanwhile there is this one young girl that always gets the orders wrong and is always over charging. I wish I can speak to the owner because this is ridiculous. Dont know who owns the place because when you ask for the manager, the waitress says she's in charge. The food is so flavorful, but you dont know what to expect when you walk in the door. Today, the waitress over charge us and when we asked she said that the prices in the menu were incorrect. How stupid can this be, if previously I have been charge the price on the menu for the...

Had to go to the big hospital up there. Walked down some blocks and was treated to a wonderful amount of culture and lovely smells until we decided on trying this place. Was fairly early for dinner, small crowd at the bar we were the first to sit in the dining area. But the waitress was very attentive and diligent taking a lot of care with our order. The food was wonderful as well, quite the large portion that neither of us came close to finish. Appetizer plus two entrees for under 40 bucks can't beat that. If we find ourselves that far uptown again we'd...