Fish House — Restaurant in New York

This is a fish market that also serves cooked food, consisting of mostly sea food. I've been passing by this place for the past two years, so I decided to help out a local place and try them out for dinner yesterday. Upon entering you see a disgruntled looking man working the register. That would immediately discourage most from bothering to give this place a chance, but I decided to give it a shot anyway. The menus messy and unclear. The verbal experience with that monotone speaking man was less than pleasant. His one worded answers were just not doing it for me and he seemed to think people are supposed to be psychic and automatically know what each item on the menu came with. He treated an elderly couple that came in after me in that same disgruntled way, but was pleasant to a lady who came in to pay something and spoke his same language. See, I speak that same language too, he just wasn't aware of it. Good customer service shouldn't be selective to what language you speak especially because he was also fluent in English. I don't know if he is aware of his incompetent customer service abilities. He obviously drags himself through his workday, and he is dragging that business down to the ground with him. I decide to get the food and actually taste it before solely condeming this place based on the dry, negative experience with the cashier guy. I ordered the flounder and shrimp which came with rice and salad for $14. I was hoping the food would be a game changer here but no. The food was all around bland and tasteless. The salad was so insignificant it doesn't even merit a review. The only good part about the fish was that it was crunchy on the exterior due to it being breaded and fried, but it had absolutely No seasoning. Adding tarter sauce did not help either. The yellow rice also had absolutely no flavor and wasn't cooked enough. It was kind of mushy in some areas. Threw it out. Their tarter sauce is just as bad as the food. The only thing I can say I enjoyed was the four shrimps it came with.. and that is too sad for any place of business. $14 for four shrimps and trash is NOT ok with me. I will NOT spend any of my money there. I will NOT go back, even though I literally have to pass it by on a...

Should have been zero stars! I gave this place a shot and placed an order by phone for a whiting fish combo (2 pcs. fish, a few fried shrimp and scallops), enroute to save time. When I walked into the place, I saw fresh fish and figured I do okay. I payed for my order and left. Worst mistake of my life! The whiting fish was fried in a light breading which was fine, the shrimp and scallops however, were downright disgusting! I think the shrimp was from a frozen package of breaded shrimp [bait and switch.....not from the fresh seafood they display] that turned out rock-hard and dry. Even worse were the scallops, or at least that's what they advertise them to be. Short story, long.......when I called to inquire about the quality and type of food given me, the person responded slowly and was totally unable to give details on the fake scallops or hard shrimp and their origin. He eventually bailed on me and hung up. I would have been satisfied, if he would of at least said, "sir, my apologies" or "I just work here and I'm not sure". My apologies public for the lengthy rant, this is my first review posted ever and I wanted all who read this to take it seriously. Stay away from...

Was really excited to try this place then ordered a fried and broiled founder with rice/veggie combo and a what I got was what tasted and looked like boiled fish in a watery oil (not a sauce) without any salt or flavor except fishiness, a ice cream scoop of bland yellow rice and a tiny sad iceberg with tomato “salad” but with no dressing. FOR $15... Nothing had salt or seasoning. After paying for the combo my husband encourages me to ask for a piece of fried fish instead and return the broiled. We ordered same platter but fried as well and that was better (still no seasoning or salt) but there was salt packets on table at least. So when I asked to substitute my broiled for fried after showing him my gross plate of broiled fish, the counter person says he can’t redo anything. It wasn’t like I ate half of it. It only took one bite to notice how bad it was. $15 down the drain and food wasted because it wasn’t prepared with attention and care. Definitely...