Friendly's — Restaurant in New York

I usually visit this location 2-3 times a week either to dine in or take out. Every time is a horrible experience. Just this month has been absolutely horrible. Its too bad that this is the only close location to me otherwise I would just find another location to go to. First of all dining in this month I have experienced dirty silverware and having to beg the waitress to give me new clean silverware because she gave me such an attitude about doing that. on another occasion we needed refills on our drinks and the server was just standing around talking to another co worker and wouldn't acknowledge us trying to wave her down for about a half hour because we needed a refill. Take out though is just absolutely ridiculous ! Every time I end up coming in and waiting at the counter about 15-20 minutes before anyone will even acknowledge me. Then I end up waiting about 35-45 minutes just to receive my order. That is a really long time to have to wait when you call your order in and they tell you it will be ready in 15-20 minutes and you come to get it 20 minutes later you expect it to be ready and not have to wait like an hour while you are there to just to get your order. This month I have also experienced ordering a kids meal and only receiving one chicken tender usually there are like 3.Ive experienced paying almost $3 for a cotton candy drink and expecting to receive a large and only receiving a kids size. I have asked a few times for the large and asked why they are charging me like $3 for a small kids drink then because that's a lot of money to pay for something so small. every time I get a server who argues with me and is not friendly at all. The food is always so cold when I get it home because im having to wait so long just to get my order. my next complaint is about ice cream the past 6 times I have ordered an ice cream with my meal and usually we get 2 ice cream sundaes every time. all past 6 times I received something completely different from what I had ordered. I would order 2 sundaes with hunka chunka pb fudge ice cream and peanut butter. every time we get two different kinds of ice cream not what we ordered. last time I think was the worst we each got 3-4 different flavors in one scoop of one sundae and none of the flavors were what we ordered and we almost always get a different topping that what we ordered. I feel like everytime is just a waste of time and money. I leave feeling aggravated then I get home and actually see what I received and im even more aggravated. At this point im just so upset that all this keeps happening that I don't know if I will continue to keep being a customer I may have to find a new restaurant to go to. im just very frustrated and I feel like something...

Worse dinning experience I have had with friendlys in a long time we were at this location for over two hours between waiting and been served. First we got sit and it took about 20 minutes for someone to even acknowledge us and ask us about our drinks. By the time the waiter came back we were ready to order we ordered everything including the appetizer, the appetizer were the mini mozzarella sticks the appetizer took 20 minutes to arrive to the table. The appetizer was cold and I can tell it was sitting in the hot window for over 15 minutes. After the appetizer our meal took at least 35 minutes for the to arrive. Once our meal we're done we had desserts the were included with our meal we waited another 20 minutes. At this point our waiter had brought us the receipt the had discounted 9.98 dollars out of the bill but charged us for a whole kids dessert and a medium sundae the was supposed to be an upgrade for my adult meal the shouldve been only a 2 dollar upcharge it went up to a 7.99, my bill was 81 dollars after all the headaches and the wait after discussing the issue with the manager she try to tell me the what she discounted was fairly enough, I told her it was impossible the I was going to paid for a full bill after the horrible service I just had. At the end I paid 48 dollar and I still feel like my entire bill shouldve been free. This location is not even worth have open. This is the worse experience I had in any restaurant in the area No wonder why the locations are closing up ad friendlys are...

Horrible service. Employees do not acknowledge your presence and simply walk right by you. Customers will wait forever to order anything "to go", especially if Nick is working the front counter. The servers in general are rude and talk about their customers in the kitchen when they think that they can't be heard. I've seen this firsthand! Bill the manager has no customer service/error resolution skills whatsoever and should be fired immediately. Additionally, this restaurant is always a mess, leaving me wondering how in the world they even pass regular health inspections. Save your money and go somewhere else, where employees value their paying customers and want to provide good service (as they rely mainly on tips). I have been in the food and beverage industry myself for 15+ years and I am appalled by the lack of customer service this restaurant provides. Chain restaurant or not, there's no excuse for providing anything less than top-notch service! I personally will not go back to the Hoosick Street location and I urge regional management to highly consider shutting this location down permanently, as the staff is nothing but an embarrassment to their company....