Georgian House — Restaurant in New York

Hi, everyone!!! Couldn’t even put one ⭐️ for the experience that I had. Before you go be mindful that you will be ⭐️OVERCHARGED ⭐️for the service and ⭐️OVERCHARGED ⭐️for the service that was never provided!!! Will explain... After we ate the dinner with my friends we did asked for the check, they brought a bill for 193$ with the tip included, later on they brought another check for my husband to sign that receipt was saying “CUSTOMER SERVICE CHARGE” which was 7.72$ Plus if you want to leave a tip you can include it in this receipt. My husband left additional 16.35$ and payed all the charges using American Express credit card. We also were so in hurry, we didn’t even though that it could be lye in a charge. When we came home we went through the receipts called David (manager of restaurant) asked them check explanation... they said what does mean “CUSTOMER SERVICE CHARGE” on the separate receipt that they provided for us to pay?David explained it is a charge that merchant is charging them for a transaction using AX card.. His other question was why the receipt not saying “TRANSACTION FEE”? David said that those meanings are SAME! Is like you ordered bread and paying for fish same meaning isn’t it? 🧐 Another question was “Why did you ask for a tip if it was included in the previous check? How do you think guys is it fair to pay 33$ tip for the place which is not cleaning the plates after you ate? Is it fair to pay “CUSTOMER SERVICE CHARGE”? When I asked to provide an explanation e-mail from merchant that those meaning are same of course they didn’t have ☝️ POOR MANAGEMENT, AWFUL SERVICE, OVERCHARGING, DEFINITELY DO...

Have you ever happened to receive a check without ever asking for it, literally in the middle of your meal and without any warning? We, a group of five elderly ladies, did have that shocking experience tonight. I must say it happened for the first time in my life. It was so rude and so unexpected that we didn't even understand at first that a thing handed to us was really a check. When we asked if we could order some coffee they refused saying they were closing, though it was only 9:15 pm and according to the website the place is open daily until midnight. Obviously, they simply didn't want to stay longer because at the moment we were the only customers.

In all aspects, customer care is below zero. They never showed up to ask if anything was needed. They never even offered to change the plates. We actually had, after a long wait, to call the waiter who was busy watching stuff on his phone in the empty restaurant and ask for our dirty plates to please be changed.

Overall, it was a very unpleasant experience. In fact, such attitude totally nullified the pleasure of the good food.

I definitely wouldn't recommend that place if you don't want to feel disappointed...

I will start by saying the food was excellent. Everything we ordered was very delicious however, the entire overall experience was very troubling as the entire restaurant had a very strong and extremely distinct odor of mold. At first when we walked in I did not notice it but then after we ordered it really caught my attention. I kept thinking maybe it would go away, and no one in my party mentioned it so I thought maybe it was just me, but i found that half way into the meal I could just not take it anymore and everyone else was in agreement that it was pretty awful. The smell of mold in this restaurant is super strong and super distinct and you can tell the restaurant is aware of it as they made attempts to cover it up, such as several automated air fresheners being taped to the walls that kept going off. Unfortunately that did nothing to mask the stench and truly it was impossible to ignore the smell. Doesn’t matter how good the food is if it’s being served in a moldy place….sorry but will not be returning and this needs to be taken...