Golden Krust Caribbean Restaurant — Restaurant in New York

WORSE GOLDEN KRUST EVER Today is September 7, 2025. I went to this Linden branch, Cambria at approximately 1pm. I state this so that the owner will know who was on the shift. I have never in my life encountered such rude and disrespectful women in a business place. When I entered no customer was there. I got a ginger beer and a loaf of hard dough bread. By then a lady came and ordered a patty and I think a soup. I stood at the cashier right in front of the door. There were two women behind the counter so I kept saying a spicy beef please and they ignored me. Two men came in right behind each other. The bigger body woman said who is next and I repeated, a spicy beef please, however, they served the man and started arguing with me because I said I am next and repeated my order. The coolie one took me on how I am the devil and I am coming from church and if I want to fight. I told her that I have never fought in my life. I think the devil was really testing me. I don’t curse but they had a problem with me expressing myself. I told her the customer service was not good. I walked out and a man who got served before me called me back and apologized because he knows that I was there before him. However, the two sketels behind the counter would not stop. I gave one star just so that I could write the review. My friends and family definitely will not be doing business there. If they are frustrated with their job don’t take it out on the...

EXTREMELY HORRIBLE CUSTOMER SERVICE! I was dissatisfied with one of the beef patties ( I took one bite of) that I purchased from this establishment, so I went back in to see if I could get a different one. It was very crunchy and had a morsel amount of meat inside. The woman at the counter who I later found out was the manager told me they do not except eaten food. Since she told me I could not return the patty, I just left the patty on the counter and proceeding to leave empty-handed. I wasn't upset, I actually didn't say a word just basically took the lost. I will just keep a mental note in my mind to never order that again. BUT WAIT........... The "MANAGER" threw the beef patty at me as I was walking out. As a manager of an establishment, how could you throw a food item at a customer? I went on to get my other beef patties that werent touched and walked back into the golden krust to return them. I wasn't acknowledged AT ALL. No one wanted to help me. People need to realize when dealing with customers... without customer service you have nothing. If you have a Dirty Attitude, your establishment will appear dirty. Clean...

I stopped by your location today at 11:20 AM and ordered two porridges. As someone who really enjoys your food—especially the porridge—I was looking forward to my visit.

However, I was disappointed when I asked the older staff member on duty if I could have a paper bag to carry the items, and she stated that she could lose her job for giving me one. I even asked if I could purchase a paper bag to avoid the risk of the porridge spilling in my car, but I was told no again.

I later asked for an extra fork for the second porridge, and I appreciated that she was able to provide that. I understand that businesses are managing costs carefully, but I was surprised that even offering to pay for a simple paper bag wasn’t an option.

I’m sharing this not to complain, but to highlight how small gestures—like offering or selling a bag when requested—can make a big difference in customer experience. I truly enjoy your food and want to continue supporting you, but I hope policies like this can be reconsidered.

Thank you...