Panino Rustico of Bensonhurst — Restaurant in New York

Whenever people ask what's my favorite restaurant in my neighborhood, Panino Rustico is always my answer. It is a casual Italian spot for panini, crepes and coffee.

The owner and their staff are super friendly. This is a place that everyone will feel like home

＊savory crepe w. smoked ham, cherry tomato mozzarella and basil pesto For mains, I really love their savory crepes. The savory crepe I got this time was generously stacked with multiple layers of smoked ham and overflowing amount of cherry tomatoes.

While for dessert, don't sleep on their sweet crepes (I like their banana nutella and cinnamon sugar).

＊bruschetta w. mozzarella, tomato and basil pesto ＊bruschetta w. asparagus, parmigiano reggiano and truffle oil Our go-to order is their bruschetta with mozzarella and tomatoes for sharing. The sourdough is perfectly crispy.

＊panini w. smoked salmon, goat cheese, red onion, avocado & truffle oil ＊panini w. grilled chicken, fontina, bacon, hot pepper, avocado,honey mustard Of course you have to try their signature panini with toppings of your choice!

＊spring mix with grape tomato, cranberries, walnuts, avocado, balsamic and olive oil Very refreshing. We added grilled chicken for some proteins.

＊iced mocha w. whipped cream Their iced mocha and iced cappuccino are also very authentic and delectable. Like a...

I usually order on Uber Eats, unfortunately, the staff is not very great at communicating. Panino uses their own delivery people and I have written multiple times on my order to leave it at the door when delivered. I have even left my phone number in the instructions if needed.

However, they never give this information to the delivery person and they come knocking on my door when they arrive. Only one time has a delivery person called, however, he blamed it on me when I didn't answer him knocking for "6 minutes".

I live on the second floor and I just had surgery on my knee. I have to use crutches in order to go downstairs to the front door. This surgery coupled with COVID is why I ask the order to be left at the front door. I ordered on 6/30/21 and once again the delivery person was knocking when he arrived. I had to hobble quickly down the stairs in order to meet him. To add to it, the delivery person did not have his mask on fully (lowered and exposing his nose).

I have called multiple times since UberEats has told me to speak with the merchant for a resolution. The group at the restaurant always tell me every time I call "the manager is not in". They give you the loop around and avoid you.

It would be nice if this restaurant cared about their customers. Great food, but horrible delivery people and...

Maybe I wouldn’t have noticed how terrible their service is, if I hadn’t been taking food to go. Three tables, pretty empty, and about 5 untrained girls working. One seemed like she got some training/was doing most of the work. As I stood at the front waiting for my food, the girls were busy eating, gossiping and singing. one table asked for extra dressing, took them about 4minutes and the lady was halfway done with her salad. And when the lady asked the same girl again, she blamed it on another girl and went to ask her for it. I watched the other tables food sit in the window as the girls ate their food behind the register and chatted. Then I finally saw a bunch of wrapped up sandwiches show up in the kitchen and waited a minute, maybe not mine. Then figured I’d ask the girls if my food was up, they looked at me with disgust as I had interrupted their conversation and told me 5 more minutes. Two minutes later the girl went to check and guess what? I was right it was my sandwich in the window minutes ago. No apology, nothing. Just handed me my food, and bye.

This place is run so poorly. Go to any of the other sandwich shops in the area. Better food,...