Grand Sichuan Eastern — Restaurant in New York

I already rated the food on seamless but the service here is awful. I ordered here for the first time and they forgot to add the dumpling sauce for the dumplings I ordered but I let it slide. I tried to call and ask them not to forget to add the dumpling sauce this time but the woman on the phone kept talking to someone in the background and hangup on me. This happened 10+ times in a span of 25 minutes of calling just to add one little thing! I had to call from a different number because they kept hanging up on me when I called from my cell once they recognized it was me. Once I spoke to someone, they lied and said they added the sauce to my order but while she was telling me this, the delivery guy was already at my door, WITHOUT the sauce. Having a busy restaurant is NEVER an excuse to keep hanging up on customers and telling them to call back, especially if I ask for a manager. I should've listened to the reviews about the service. I will not be ordering from this...

I placed an order of broccoli and (garlic sauce). I received broccoli with hot peppers (no garlic sauce). I kindly asked for a refund since I have a dietary restriction and cannot eat spicy food. They refused to provide me a refund and wanted me to choose another item from the menu. As a vegetarian, my options were limited. But the fact is that I shouldn't have to choose something else i don't want to eat just because they want to keep my funds after deceiving me, claiming they could meet my request. I don't plan on returning of course. I definitely do not recommend this place.

Update: I noticed that the restaurant replied with lies. Yes i noticed what the the menu said, which is why i called directly asking if instead of a spicy sauce, i could get it with garlic sauce instead and i was told yes. I never ate the food as stated by the restaurant. Don't blame customers because your staff is negligent. Simply train...

this is the most disgusting Chinese food place I ever been, they still keep the old restaurant there but actually, it is a totally different restaurant, I used to go this restaurant a lot, just back to NYC last year, and this time time it really surprised me

The the meats of Double cook pork belly not only change color so much has the white spots on it, and the fish soup is tasted totally reheated. I am not sure how can they use the old name on Google Maps, but actually is totally new different restaurant

I feel so sorry the food used to be really good but that would be the new owner changing everything, the most important day is really low quality than Panda Express

Now I and my family are both feeling sick this morning, and I think I will need to report to food safety to related government...