Courtyard by Marriott New York Manhattan/Midtown East — Hotel in New York

Stayed here as a family of four for 8 nights over Easter.|Arrived at the hotel to find ourselves in a Junior Suite with King Bed and pull out double bed. Room 2804 on the 28th floor was a large and spacious corner room with some great views of the city.||Room|The room itself was large. This was one of the reasons we had opted for this hotel out of the hundreds of options available, we had ready many reviews saying the rooms were on the large size for Manhattan and we could not agree more. There was plenty of room for us and our 2 young children and we never felt like we were in each others way or on top of each other during the stay. |The room had great city views, a large modern tv and good consistent wifi. There was plenty of room for our luggage and ample drawer space. The bathroom felt a bit dated but did have a bath as well as a shower and everything else you might need. There was a good size fridge in the room and you could get ice opposite the lifts. Also had a coffee machine in the room with takeaway style cups.|Beds were very comfy and we were very happy with our room choice.||Breakfast|When booking through Hotels.com we did. It actually realise we had breakfast included and had planned to get some cereal and bits for the room so it was a pleasant surprise to hear that it was included and would be served on the 12th floor during our stay.|Breakfast was served in the Starbucks style cafe and could also be ordered to go. It was a really good breakfast, we really enjoyed everything we had from the menu. The breakfast bagel and breakfast croissants were great, the empanadas were something I hadn’t had before and they were nice and then there’s the porridge, waffles, pancakes and assorted pastries and muffins. All really good and fresh and served with a smile. It really was a great surprise that we had breakfast included and I’d recommend adding it on if you book.||Location|We found the location of the hotel to be really good. You have 2 different subway stations within 3/4 minutes walk, one of which being directly opposite the hotel (there is an entrance on the same side as hotel but this was closed during our stay). |You are also within walking distance of Times Square, Central Park and Roosevelt Tramway. |There are also plenty of places to grab a bite of food around the hotel. We mostly used things for convenience like McDonalds which is 5 mins away. There’s also Chipotle, Panda Express, Schnipper’s and plenty of other places. Xeno’s pizza and La Bellezza pizza were also good.||The hotel also arranged for a car to take us to JFK when we were heading home, this cost a little more than a yellow cab would have done but the journey was much smoother and more relaxing. There is also a luggage store which staff will help you with.||To summarise we would definitely recommend the hotel, especially if you are travelling as a family as the rooms are of a good size and the location is perfect to get the most out of the subway. Also worth noting that the rooms were cleaned everyday if needed and there were no...

TL:DR room had stains and holes in carpet, uncomfortable beds, beat up furniture and not good AC but excellent location, stellar view, and nice staff.

Upon check-in we arrived at our room to find that the cleaning staff had just finished (we assumed), as the furniture was moved out to the tile area like you would for vacuuming. No big deal, we put it back - and in doing so we noticed the stains and holes in the carpet, and the cracked and beat up back of the desk chair. Our room also had an absolutely breathtaking view of Manhattan, so we shrugged and started unpacking, thinking we would deal with it later. A knock upon our door announced the arrival of a very confused looking housekeeper holding a carpet cleaner - he obviously had not expected to find us here. He retreated, and a few minutes later a woman who I assume was the head housekeeper appeared to explain to us that she had planned to take this room out of service, but had not been quick enough to do so before the front desk gave it to us. She then assured us it was clean and ok, that she had just wanted to shampoo the carpet. So, having already unpacked, we were confused but ok - it was time for us to head out anyway for dinner. When we returned, we noticed that the AC was blowing cold air but the room had not cooled down. We contacted the front desk who sent the maintenance man, who also confirmed that the AC was working. He left and returned with a box fan, to help push the cold air into the room and away from the window - the box fan then began it's 5 night and 6 day marathon run for us on top of the AC unit. After the first night of sleeping on the terrible beds, we awoke aged 30+ years and crept to our pain killer supply to tend to our backs - I've never had a bed hurt my back every single night I was in it like these did. No breakfast included in our stay, so luckily for us there was a great restaurant around the corner, so we grabbed a bite and headed out. We returned to our room around 2:30pm that day to find that housekeeping had yet to stop by (this would become a pattern), hung out for a bit to escape some of the heat and headed back out, requesting more pillows to try to fix the bed issue. It didn't help. On the plus side, no bugs here, never felt unsafe, and the staff really were kind, if not always up to the performance standards I would have expected given the money I'd spent. We would not stay again though until the rooms...

I have stayed at this hotel multiple times and it is a great location. The great location is the reason I am willing to overlook any complaints Ive had in the past and continue to book this property. The rooms are rather dated and a bit tired but nice enough. The reason I have to give a terrible review is their absolutely unacceptable practices that completely contradict Marriott policy. I had to change my check in date on my last trip several months before my arrival and months before the date provided by Marriott as when you will be charged a cancellation fee. However, when I attempt to cancel using my Bonvoy app it informed me I would be charged a cancellation fee so I had to call the location and have them cancel the booking without the fee that they should never be attempting to charge on the app. While I was annoyed the first time this happened I had put it out of my mind until my most recent booking. I typically plan trips several months in advance and decided to book a trip in early March for the first weekend of September. As always I ensure I book a rate that does not require a deposit and has a standard cancellation policy of 3 days before arrival which is typical Marriott policy. Because I often book 5 months or more in advance I want to ensure I can easily change dates if plans alter as my trips get closer. A few days after booking I happened to check my credit card statement to find I was charged a $250 deposit even though the app clearly stated I was not booking a rate that required a deposit. I decided because I was over 4 months away from my check in date and nowhere near the 3 day cut off for a cancellation fee I would cancel my reservation to ensure the deposit was refunded and book elsewhere. I had forgotten about my last experience until again I was told by the app if I cancelled my reservation I would be charged a $250 cancellation fee. Again I had to call the property to have the reservation canceled without being charged a fee that I should not be charged. This is purely sleazy business behavior and not how Marriott properties should conduct business. While the location is wonderful there are multiple other Marriott properties within 3-4 block that are just as good of a location that doesn’t use sleazy tactics to try to over charge unsuspecting and overly trusting customers. I recommend The Lexington Hotel on 48th and Lex as an...