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United States New York New YorkJacques Torres Chocolate - Dumbo

Jacques Torres Chocolate - Dumbo

66 Water St, Brooklyn, NY 11201

4.4(500)$$$$

Closed

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Phone

(718) 875-1269

Website

mrchocolate.com

Open hoursSee all hours

Sat10 AM - 7 PMClosed

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Posts

AnonymousAnonymous

Extremely overrated and seems like a total tourist trap… nothing about this experience felt authentic in the slightest. I have been to many bakeries in France and this place would struggle against my local cafe. I was very very excited to try their cookies and hot chocolate but was extremely disappointed in the quality. The cookie both looked and tasted like it was baked last week and I wouldn’t normally be this harsh but for a place that’s specialty is chocolate I was not impressed plus.. its not exactly cheap. There is not much to complain about with the service.. they were kind and efficient. Even so I would recommend going some where else.

Tiffany HTiffany H

Best hot chocolate hard down. Just my luck, Jacques himself served me hot chocolate! Amazing! I was as struck! I see him on TV all the time! Love this place! Great service!

Ceci RamosCeci Ramos

I was so glad to stop here in the BROOKLYN location because if I would of decided to go to the one in Grand Station I would of been disappointed, it was CLOSED. As the one in the dumbo area it was a cute shop and had all kinds of goodies. The cashier was extremely nice. Wish I would of gotten his name! We bought chocolates, cookies and Believe it not ice cream. It was extremely cold weather but I just can’t resist ice cream. So I would come back in warmer months and have more ice cream! I’m also a fan of the giant cookies with the bottom cover chocolate. They were heavenly but I’m bias, I love sweets.

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Reviews of Jacques Torres Chocolate - Dumbo

4.4

(500)

1.0

I called to place an order over the phone for a 16 piece Thank you Bonbon box, because I will be in Brooklyn on Sunday and want to pick my order up. My very first experience/interaction was not a good one. I notified the store attendant that I had a 10% welcome coupon code. She responded, we can't accept those. Me, ok. Isn't this all the same company. Then I inquired about personal message to the recipient and she told me they couldn't do that either, but she would be willing to tape a handwritten note to the box. REALLY!!! this should not have been an option. But I can create a personal message with an online order. Then I had to ask for a receipt for my order. This entire process was nothing exciting. This will be my last time ordering from this...

1.0

I’ve always loved coming here especially over Christmas. I came today to treat myself for my anniversary but the guy wouldn’t give me my hot chocolate even after I already asked twice. Ended up getting a parking ticket after waiting 20 minutes. And lost an hour of my day. I have no idea why I’d be treated like that. I’ve never experienced anything like it. I was the only customer in the store at the time. When I walked out the other employee said “I should have said something”. But I already asked twice and was acknowledged each time. The last time I asked he gave me an attitude and said “it will be right out”. Will never shop here again. It’s honestly overpriced for what it is so I should be thanking them for saving me hundreds of...

1.0

47w

It was so disappointing. I was here 14 years ago and I loved the place. Today I went back and as soon as get into the store we were totally ignored, we were looking at the chocolates and options and the employees there act as we were not there... But as soon as a group of fancy ladies arrived, the attending girl started to welcome them, offering a sample of hot chocolate and pampering them, honestly was totally heart breaking how different we were treated, not sure about the reason.

Further more, I approach to the gril with a bar of chocolate in my hand and requested also a sample, she just gave me the sample and said in a rude tone "so, would be just the chocolate bar?"

Wow, terrible, this place is not anymore what...

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Anonymous

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Get the AppOne tap to find yournext favorite spots!

Best hot chocolate hard down. Just my luck, Jacques himself served me hot chocolate! Amazing! I was as struck! I see him on TV all the time! Love this place! Great service!

Tiffany H

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Ceci Ramos

See more posts

Reviews of Jacques Torres Chocolate - Dumbo

4.4

(500)

1.0

47w

Further more, I approach to the gril with a bar of chocolate in my hand and requested also a sample, she just gave me the sample and said in a rude tone "so, would be just the chocolate bar?"

Wow, terrible, this place is not anymore what...

Page 1 of 7

Jacques Torres Chocolate - Dumbo — Restaurant in New York

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