Cha Cha Matcha (DUMBO) — Restaurant in New York

I’ve been going to cha cha matcha for years and have always loved the brand and products. I stopped into the Dumbo location on 6/3 and was severely disappointed by my experience. I ordered a blue drink with matcha (hot) at the register, paid, and then waited for my drink. I was the only customer in the shop at this time so my drink was ready right away. I noticed the color of the drink was off so I asked the barista if the matcha was in it. They then looked at me and said no, did you want matcha? I replied that I had ordered it with matcha and that I thought I had been clear about my order. The barista then went to the register to talk to the cashier and then came back over to me and told me I need to pay for the matcha at the register. It was $2 which is fine but I was confused why this was their approach and why I had to pay again. At no point did they apologize for the confusion or ask for clarification or anything especially when I had already paid for the drink. Just told me I needed to pay again. They then remade my drink and put it out on the counter without saying anything to me. Overall this was a really disappointing experience and unfortunately not the first time I’ve received less than ideal service from this location. The staff seem disengaged and like they’d rather be...

I was there a few days ago with a group of 3 other ladies. There was a nor'easter (which none of us had any idea what that was not being NY or East Coast people) the store was quite. And a male worker was doing an interview. I ordered a beautiful people drink not realizing it was matcha and not coffee. I've only had matcha one other time and it wasn't my absolute favorite. The guy heard us talking about it and came around the counter and asked what the problem was. Someone else in my group spoke up for me. I didn't realize it was matcha. I asked if he could make me a hot mocha coffee (I asked because another girl in my group had asked if they do hot coffee and the cashier told her no. But he made me a hot coffee and no charge) so she went and got coffee elsewhere. Idk if it was a miscommunication or not. Anyways the guy went into the cabinet and made it for me and I was so grateful. I was sooooo cold as we had just had photoshoot in the area in the cold nor'easter rain. Thank you so so so much! (Make sure if your in the building they have this thing on the wall that is camera motion sensored when it flips to make the shape of whatever is in front of the camera! It...

I recently had the chance to visit Cha Cha Matcha while exploring Dumbo, and I was eager to check them out. The service at the franchise was definitely a highlight; the staff was fast, friendly, and made the ordering process smooth and enjoyable. I decided to try the strawberry matcha, which sounded intriguing and perfect for a refreshing treat.

While I was excited to dig in, I found the matcha itself to be just average. The flavor was somewhat underwhelming, and I noticed a distinct aftertaste that lingered longer than I would have liked. Unfortunately, the syrup was so overpowering that it masked the matcha’s natural flavor, making it hard to appreciate its subtleties. For $8, I expected a more blend of flavors that highlighted the matcha itself rather than overshadowing it.

I did enjoy the nice atmosphere of the shop, inside the big time out market, which made for a pleasant place to relax and enjoy the experience. The taste of the strawberry matcha didn’t quite meet my expectations. I might be willing to give Cha Cha Matcha another try with a different...