Ess-a-Bagel Time Out Market New York — Restaurant in New York

Ordered a jalapeno cream cheese bagel, my number was 15 I didn't get given a ticket. Asked for it toasted. When my number (15) was called by the man, I collected it and sat down to discover it wasn't what I ordered. When I brought it back to the counter, the girl rolled her eyes when asking me for my ticket which I wasn't given by the til lady (Katherine P). The man asked me for my ticket again but I had none. The girl to whom I explained that the bagel wasn't mine was so so rude saying "now I call you" with such sarcasm when I did get the correct bagel. Worst place for bagel in NYC, can't accept when they mess up so it's the customer's fault and they make it such an unpleasant experience when it doesn't have to be. And to top it, my bagel then wasn't toasted and I wasn't going to ask for it to be toasted again after the ordeal I had already experienced. Can see why it has such low ratings, awful staff not going any favours for...

We ordered some hot chocolate which came out extremely watery. The powder was all at the bottom and even after stirring they were still very watery. We went back to see if they would exchange the drinks for us. The guy there asked us if we tried stirring (which is funny since they didn’t give us anything to stir and we had to get utensils from another place). He showed us the nestle chocolate powder and said thats just how their hot chocolate is. We asked if we could exchange the drink and he said we can’t. He just gave us some hot milk to mix in…

We’re just surprised at the customer service. The drink costs like $5 and its just water and powder, and the fact that they won’t even change the drinks for the unsatisfied customers… The experience with customer service...

Have ordered here before for pickup and the bagels are usually solid, but I decided to try the Potato Pancakes with applesauce, though apparently the order didn't go through properly on the website so when I got there it wasn't part of the takeout order. I understand technical problems but then all they really had were basic grocery store cheap boxes of "latkes" which they brought out and microwaved very quickly and also had no applesauce. It's not the worst thing ever but they were pretty rubbery and for $6 I was expecting something higher quality or actually made in their kitchen. Definitely do not order the potato pancakes and be prepared to also overpay...