Julia's Coffee Shop — Restaurant in New York

I will give this restaurant another try in a few weeks because unfortunatelly today they messed up.

Usually I would come in order, eat, and treat every single person right. Food was usually on point. I had to delete my previous 5 star review because it’s no longer the case with this restaurant. I understand the pandemic and Covid has hit some restaurants hard and that is why I keep ordering. Always willing to pay for decent or good service and help a local business out because it is our comminity.

Honestly I would give zero stars and would had asked the bank for a refund, but I won’t because I think the problem is not the owner’s fault but part of a disrespectful staff member or just a person having a bad day.

With food the most important thing for me is accuracy and cleanliness. If a comment or statement is made and is not understood... the staff should call and ask for clarification. Never make an assumption and do whatever they want with the food. As I mentioned I would gladly pay and tip or work with the restaurant so both of our goals are met.

I won’t share what the staff did with my food because it will affect business. I would also order again because this has to be a “today” thing for this restaurant. But the owner or someone needs to make their staff accountable because we are all trying to support each other during these times.

Please to the owner, if you want to discuss the incident I will gladly order again and update the review. No I don’t want refunds, from a restaurant all I need is the food to be done right. If you feel the staff is not happy, speak to them... ask them what is wrong. Take care of them. Don’t let them take it out on the customers. If this goes on, many people will keep posting lower reviews and maybe even asking for refunds. Do NOT let your staff play arround with what another person pays to eat.

The key statement could be, “don’t guess for the customer” a simple call and this review could have easily turned into a...

In an attempt to support local businesses we have placed over $300 worth of orders for delivery with Julia’s Coffee Shop over the past couple weeks. While we have experienced some minor nuisances such as instructions “please label” or “wrap separately" not being followed, we’ve had some major issues with our past 2 orders. They contained hot coffee which has arrived soaking a bag full of food and napkins after having macerated through the bottom of the paper cup it was in. In order to prevent a repeat, we specified "PLEASE don't put the coffee in a paper cup. It arrived dissolved and the coffee was in the bag 2 days ago” but it appears that the staff at Julia’s Coffeeshop does not read, understand, or let alone follow customer instructions or requests.

Other reviews on here suggest that our experience with rude staff is not unique. Trying to resolve the matter over the phone, they were defensive and trying to put the blame on us rather than acknowledging the problem and trying to find amicable ways to remedy the situation. They even went as far as to insinuate dishonesty about the whole matter — "I never heard of that problem" and "then just don't order coffee from us!" — excuse me please?

I am perplexed by such shortsightedness. We want local businesses in our neighborhood to thrive but will be selective with who we want to support. After these incidents it doesn’t appear we’ve made the right choice with...

I've had a good experience before ordering delivery from Julia's Shop but today I got a note that was rather disappointing and caused me to lose my appetite. I would have paid for the avocado if there was an option on Uber Eats but there isn't. They could have called me about it and I would have been okay with them charging it. Not only did they not put the avocado, there's other wraps on the menu that cost the same as this one but those have meat, cheese and avocado. So they weren't going to be losing anything.

This wrap only has cheese and no dressing and it costs the same as those with meat, cheese and avocado. I was very happy to eat but then I saw the message. I didn’t expect that. The...