Jungle Bird — Restaurant in New York

My girlfriend and I were accosted and aggressively kicked out by a furious security card simply because we went to use the bathroom together. There was no warning or sign or simple ask to use the bathroom one at a time, just immediately getting yelled at and told to leave. There were girls who had used the bathroom earlier in the night and no one said anything to them. We didn’t even get to use the bathroom because as soon as we walked in we were being kicked out while we still had a tab open. We had been having cocktails and food spending money for two hours at a table upstairs and then had this horrible experience that left my girlfriend shaken up. The security guard was so angry that we had gone into the bathroom together that he wouldn’t even explain why we were being kicked out, he was yelling “LETS GO!” and insults in our faces even as we remained calm and tried to understand what was happening. The managers agreed with us that he overreacted, yet did nothing to compensate us for the intense aggression we had just experienced. I’ve lived in NYC my whole life and never experienced something so intense for such a trivial matter with no resolution or reasoning. The upstairs security guard here is dangerous and overbearing for no reason. None of the staff would even acknowledge what was happening or talk to us as we were being kicked out. We kept asking for some sort of clarity on what was happening and other security and staff simply looked at us with a blank stare and nodded their heads. In this establishment there is no communication between security and staff and it appears things are aggressively escalated for no reason, making it dangerous...

It’s listed as a cocktail bar , but they told me that could not make the cocktails shown on their official Instagram page. NO menu available . We were at the basement bar. When I asked the bartender how much my drink Would cost , he said “$20. But nothing is going to be cheaper than that ”. He seemed annoyed and judgmental instead of just responding in a professional manner . To be honest , the response was downright offensive since he implied that I did not want an expensive drink . I was not looking for the “cheapest drink”, but as a paying customer I wanted to know how much i would be paying. Even a response like a price range of between $15-20 would have been fine. Again, It’s not about a price. If there is no menu and prices are not listed , customers have the right to be responded to politely.

It’s a Nice place , and the hostess/lady at the entrance was very sweet. but will not return due to the rude bar service . No self respecting establishment should judge someone for wanting to know the cost of something . I also think that the Cocktail was...

Food was great . Horrible service

When I arrived at the restaurant, the hostess told us we had the table until 10 pm. However, she came to us at 9:15 pm and said we had to leave by 9:30 pm, and that my friends' lateness as the reason for not extending the reservation. But we didn’t ask to extend the reservation; we simply wanted to keep the original time, which was 10 pm.

We understand that mistakes happen and would have left early anyway if asked nicely, but she said to us, "The first half an hour your friends were late, the empty table, means that we were losing money for the first half an hour." (We actually ordered food for 5 people + drinks, not just 1 or 2 drinks.) Regardless of how much we ordered, that’s never the way to treat a customer. I liked Jungle Bird a lot, and I would have recommended it to more friends and come more often in the future if the hostess had not given me a horrible attitude.

Despite that, the bar was nice, the food was great, and the waiter serving our table was friendly. If it weren’t for her attitude, I would have...