Legends House Of Sea Foods — Restaurant in New York

Customer service is terrible! If you don't take orders over the phone, let your customers know. Don't make them order, show up, and then act like they never called. For example, the cook took my order over the phone, but when I arrived, he pretended not to remember. The owner just excused it, saying he's "just a cook."

To improve customer experience:

Clear Communication: Make it clear on your website, social media, and phone system whether you take orders over the phone.

Training: Train all staff, including cooks, on customer service basics and the importance of consistency.

Confirmation: Implement a system to confirm phone orders and inform customers of the expected process when they arrive.

Accountability: Ensure staff are accountable and aware of their role in the customer service chain.

Feedback: Regularly seek customer feedback to identify and address...

I was in Harlem to visit my aunt. Stopped by Legends to grab some food. Mom had the whitening w/fries and I had the catfish w/fries!! The Food was sooo good, not greasy and had flavor. The owner (i did not get names) were so sweet. They treated my mom like ahe was family. Even walked us out after they allowed us to sit in the establishment to eat. My sister wasn't hungry and she missed out on an awesome meal. I will be back!!! Thank you ladies for sharing Thee Harlem experience!! ❤️ sorry no pics bc we...

Okay so I am a regular customer, and I just don't like that whenever they are open she will have a 2 hour wait for food that's not done had me come back, and food still wasn't done within that two hours. Then I kept going when I shouldnt have she shorts the food for the price she gives small portions as if she is running out of food. Half a scoop of side I will be interesting a picture later. If I ever go back(probably won't)she treated my friend horrible took the last of the food for herself instead of...