Lola's — Restaurant in New York

My family has been ordering pickup from this restaurant for several months. I usually order my food separately. Normally the chicken chimichanga’s, once or twice weekly. Never had any problems until recently (normally the food is great). The past two weeks I have noticed a change in preparation. Sometime the chimichanga’s were just plain overcooked and tasteless. Normally the give you two separate containers (one containing 2 chimichangas and salad on the side and the other had the beans and rice. Tonite I received the complete order in a small single container. They placed the hot chimichangas on top of the cold/wet salad. This caused the chimichangas to become cold and moist instead of hot and firmly crisp. This also caused the hot beans and rice to become cool instead of hot or even warm. The chimichangas were almost tasteless and difficult to cut and then pick up with the fork because they were wet from the salad which caused them to fall apart. My son told me that he too had noticed a not so good change in the food preparation recently. Like I said, I have had no problems with the food at this restaurant until recently and I will order from them again next week. If I experience the same or other problem, I will adjust this post accordingly and will recommend that people not patronize.

As promised, I decided to give them another chance. I returned to Lola’s on July 19th and ordered the chimichangas again the day after I received a reply to my original post. I request that my order be placed into 2 containers instead of one as suggested in their reply. When I picked the order up the order was in separate containers as requested, the chimichangers were not placed on top of the cold damp salad. The chimichangers were were not overly cooked (the outer pastry was not crispy and the inside contacts were tasty and not over cooked as the original was. The beans and rice were plentiful and tasty and the salad was well seasoned and plentiful. I was happy. That is untill I ordered this same item last night, Aug 7. To say this meal was horrible would be being nice. The Chimichangers were just plain overcooked. It was like cutting through cardboard with my steak knife. The chicken was over cooked to the point that it had a shredded feel in my mouth.even the cheese was like cardboard. There was absolutely no taste to the chimichangers. The salad was unseasoned and that along with the rice and beans were almost half the portion size as the last order. I actually thre the second chimichangers into the kitchen trash can after I asked my wife to taste it and she made a face after tasting it. I felt like the last time I went there, I was being pacified and this time was payback for not posting a better review after the July 19th order. I will never again patronizes this restaurant and I suggest you...

So I thought I would try the neighborhood restaurant. I called them to place the order three times. In 2023 who carries cash around. At no point did they say it's a 10 dollar minimum. Why would they not say that in any of the number of calls I made. I get to the restaurant and give them my card. But the guy says it's a 10 dollar minimum. At this point multiple opportunities to say to me there's a minimum. They wait till after to tell. Then get an attitude with me like I did something wrong. When I say I don't have cash. They were expecting me to go to the bank and come back to the restaurant. When they could have said that beforehand no need for the attitude either. Disappointed because I was looking forward to the drinks. The gas lighting Response from the owner of this establishment wasn't needed. I had to update my post. Which would probably remove the reply. I'm coming to their restaurant for the first time. I'm not seeing signs especially ones that are not in clear view of a not so well lit area. Instead of saying along the lines of we're sorry for the experience to make this better and start fresh here's how we move forward or sorry we didn't address that when you called to place the order. In reading the other responses to customers the owner definitely needs to change the approach to bring back customers who might have not had a good experience back. I do know some people can be jerks but for those that are not, a new approach is...

Revenge Reviews, scared tactics, lol. Just so you know, It wasn't about the money, It was about the principal and the unjust treatment I was receiving. Over the phone I asked the woman if my order can be remade and she said no because the fish batter was the same, I asked her if she could exchange it for a different choice of taco, she said no. I started recording on my phone soon as I walked in because I wanted people to see the treatment I was giving. If you looked at your camera, you could see me showing her 1 piece of the eaten fish taco still in the container and the napkin with the other piece I spat up. So you claiming that there was only a crumble napkin is false. The food was never tampered with, I would pay my last dollar to have the container fingerprinted to show that only her fingerprints opened it, It only left your restaurant 10 mins before I returned, and the manager tasted it and said nothing was wrong, that is why I asked her after trying it to lets someone else try to and give their honest opinion because she was being biased. Again, No accountability, No...