McDonald's — Restaurant in New York

Very slowly service.

I had already been to the restroom before ordering because it took almost 20 minutes to take the orders of the 2 people in front of me.

After ordering, I mentioned that the men's restroom had no toilet paper. The cashier said she would get that taken care of.

I had my food and was in eyeshot of the restroom.until I finished eating. No one went in. I asked again about the toilet paper, and the cashier was rude, saying she had to go all the way to the back to get the guy in the grill area to go replace the paper (as if the 15 steps was a trek across America.)

It has now been 85 minutes, and there is no change in the restroom. The cashier glares at me, as if I am supposed to go wait in a booth for the paper to be replenished.

Meanwhile, the cashier has been chatting with a friend almost nonstop. I'm not sure why the manager, who knows I asked about the restroom, isn't doing anything either.

The manager just came out to ask if I wanted a pile of napkins for the restroom, since the guy in the back grill area was busy. There were never more than two orders in the queue at a time, and there were multiple people in the back with him working.

This isn't a situation where "it was better in the old days." This is purely negligence and spite, when there was plenty of time and overlapping resources behind the counter to be able to take care of a simple toilet paper replacement in the men's room.

To be clear, the man in the grill area was not asked to replace the paper until 11:15pm. I had been in McDonalds since 9:50pm. This was not his fault.

When the man came out with the toilet paper, I recognized him as the person who was directly next to the heat lamps in the front of the grill area. Asking him to replenish the toilet paper would have taken seconds, without the cashier having to move from her station.

Won't be back. I didn't allocate an hour and a half for 10 minutes of eating and more than an hour to get toilet paper.

Oh, and this 24 hour location turned its lights off around 12:30am, and closed both the inside and the...

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I was mortified by the way I was treated, I walked in with the intention of taking my coffee break. I’m a truck driver so I normally use the bathroom first, I do my business wash my hands and the I order which I did for Jan 30th 2024 my customer number 247. The women i asked opened the door and she stood there and I asked he to please close the door her name was Estella I believe because no one would tell me her name. I shouldn’t have to tell you what business I need to conduct in the bathroom. I am a customer of McDonald’s for 48 years, I need to explain. Customers should not be treated this way period. I shouldn’t have to be embarrassed by the way she carried on to customers. Corporate is getting a call. I’m mortified, I’m seriously afraid of ever going back to McDonald’s again after that. The rudeness! In the past my Dj company has done so much to entertain the Ronald McDonald house in NYC for the children free of charge and this is how I’m treated. Funny thing after the embarrassment I...