National Bakery — Restaurant in New York

I had a terrible experience at this bakery. My brother paid for a cake for my mom’s 60th birthday, which is also on Christmas, making it a very special occasion for our family. When I picked up the cake, they had misspelled her name, even though I had clearly spelled it out multiple times: N-A-T-I-V-I-D-A-D. The staff member kept asking me how to spell it, and I repeated myself several times. Somehow, they still wrote it wrong with an ‘M’ instead of an ‘N’ even though the order ticket was correct. The staff member asked me AGAIN how to spell it while trying to fix it, but she took offense when I clarified. She even asked me if there was a ‘D’ at the end of her name 🤦🏻‍♀️ like you can’t be serious… She eventually corrected the mistake, but the fix was sloppy and unsightly. She didn’t even smooth out the frosting. The name looked messy, and the cake felt rushed.

This was such an important occasion, and they didn’t care enough to get it right. I wouldn’t recommend this bakery to anyone looking for quality or professionalism. It was such a letdown! Do not spend your hard earn money here!

The only thing that was tasty was the frosting. The cake itself was very dry— totally not...

I wouldn’t get a cake like this for my worst enemy… I asked for a simple white cake with a shell borders and writing on the top of the cake. I wanted to border to be lavender and writing to be light green. These people assured me they would be able to complete my very simple request. I have messages of them assuring me. They provided me with a neon green and neon pink cake with probably the ugliest borders and the ugliest penmanship ever. There were random squiggly lines on the border which was like a 1 year old drew on the cake. The picture I provided was a elegant simple cake and they could not even do that. I really do wonder how businesses like these stay in business. Who even goes to them? The cake was so dry and looked moldy. I feel like I poisoned my family and friends by having them try this cake. When I picked up the cake- I was completely shocked. My jaw fell to the floor. It is the ugliest cake I’ve ever seen in my life. Do better national bakery. I want...

The ladies that work there are awesome. Great customer service, they are great with people and move pretty fast to make sure all their customers are happy and satisfied 😌 The tall lady with black hair, after your 2nd or 3rd time she have memorized what you normally order. Mine was large cup of coffee, 3 sugars and 3 corn bread toasted in butter. I walked in and she looked at me and say; tall coffee 3 sugars and 3 corn muffins toasted in butter... RIGHT? COOLEST LADY EVER. Thank you. I will see you in December right...