NY GRILL & DELI — Restaurant in New York

This rating has gone from 3 stars to 1 for a number of reasons.

Originally it was 3 stars, as food was late (but they were nice enough to call in advance and apologized when delivered), one hero roll was half burnt, and tomato sauce had spoiled/turned bad. Regrettably, I had eaten a healthy dose before I noticed and felt ill later.

Upon checking with other staff, no one "enjoyed" their food. It was "okay" to "meh". REMOVE 1 star.

I had an issue where my order disappeared from Seamless site, and needed a copy of a credit card receipt they did not provide upon delivery. The lady who answered the phone (today at 4:30) was equal parts rude and unhelpful. REMOVE 1 star.

$150.00 wasted there, and not a chance we will order from there next time. And again, keep in mind they sent out spoiled tomato sauce, which made me sick.

So, I would avoid.

PLEASE NOTE BUSINESS REPLY BELOW

1. they are accusing me of lying, as if the sauce was not spoiled and that when I called to let them know, they offered a refund or replacement. I declined. And why did they call me to tell me they were running late and why did the delivery guy apologize for being late?

2. I NEVER threaten places with reviews and did not ask for a refund. Now I regret not taking a picture of the burned part of the sandwich.

Looking at your response here and other responses you have made to negative reviews, you have an honesty problem.

No matter, no one in my office will you...

Incredibly poor customer service and loyalty

I went back to the store yesterday to return a quart of ice cream that was freezer burned. Had an extremely poor interaction with the cashier - who seemed to think I was trying to take advantage somehow.

I have lived on the block for nearly 8 years now, and have literally purchased HUNDREDS of Häagen-Dazs ice cream from your store - and sometimes YOU were the cashier. Have I EVER returned an ice cream before???? You should have considered that. NOT TO MENTION I came BACK from my home (that same evening) to return the ice cream.

As I've mentioned before, they need to learn a lesson about customer service and loyalty - and, as I'm seeing from their horrible responses to customer's reviews/complaints here, it doesn't seem like they will ever learn.

I will NOT be coming back to this store, and will go to the much better Midtown Convenience just up the...

Yesterday is the last time I order from this establishment. My coworkers and I ordered food and my food was missing. We called multiple times and instead of fixing the problem,they were yelling at me saying that they are too busy, when the error was on their part. They tried to put words in our mouths and suggesting we pick up the food at their place. They basically stoled from me!!!!!! PLEASE understand this is not the only time I’ve ordered. The fries are ok....but the burgers are low quality and the chicken sandwiches aren’t made with real chicken breast. I don’t...