Original Pizza — Restaurant in New York

• RECEIVED A GENERIC RESPONSE, NO REFUND, AND NO ATTEMPT TO RECTIFY THE SITUATION *

Sad I had to delete my original 5-star review of this restaurant and start over again, but I called and tried to resolve this with them and they blew me off.

I've been ordering consistently from this place since I moved back into the neighborhood. When I got my pizza yesterday, I noticed the box was lighter than it usually is, but it was taped shut. When I got home, I was appalled to see that the usual 12 cut pizza I pay for was reduced to 8 tiny slices.

My instinct was "well, let's never order from this place again," but I really try to support the small businesses around me. I called and expressed disappointment that the size went down to eight slices. The guy who answered the phone said, "well, we have a small and a large and we might have given you a small by accident."

I replied, "well, I've paid the same price consistently, so if the error was on your part, how can we go about fixing this?"

His response was, "you want to order or not?"

After some time of trying to get through to him that I'd really love to reach a resolution here, I just thanked him for his time and hung up. It's sad we couldn't get to the bottom of what happened here, and why I received two different sizes on the same duplicate order.

I've simply made the decision not to go back. The pizza is good, but it's not worth...

I ordered pizza and when it arrived, I opened the box to a smell I can only describe as a mix of throw-up and burnt oil. Despite the smell, I gave it a try because, really, how do you mess up pizza? Turns out, they found a way because the dough was completely raw. also I’ve never seen this before but the little white stuff on the sauce I think was also a part of the reason why the pizza smelled like throw up. if I were to guess I think they probably knew about the smell and tried to cover it up with seasonings. the bread is definitely old, the smell was definitely some kind of mold or rot since I have smelled old dough once it has been cooked before.

I called the restaurant to explain, but the person I spoke to didn’t seem to understand what “raw” meant. He daid we should’ve specified “crispy” when ordering. It’s not about crispiness, pizza dough should at least be cooked! Mind you, i’ve ordered here before and never had to ask them to cook it until it’s not raw.

When I asked for a refund or a solution, he told me, “What do you want me to do?” I was shocked by his attitude especially since it’s a health hazard. A simple refund or replacement would’ve been reasonable, but I got no help. This was a disappointing experience since I won’t be ordering from here again and i advise you before wasting your money on raw...

I’ve literally eaten pizza for over 35yrs and thought I was addicted until I came to Brooklyn. It was my first night and was tired so thought I would settle for something very close to where I was staying.

I have literally paid £20 on average back in England ($24 roughly) everytime I have one and eat pizza ALOT! I have dreamed for a long time what pizza should really taste like.

Anyway….I spent $12 on 3 slices of pizza which would equivalate to the size of a pizza back home. I also got a can of Coke and only bought that to get over the $10 mark.

I cannot explain how good this pizza is…forget about the price factor. Alone this pizza is by far the best I’ve EVER had! Thanks Team

Mark from England...