Wheel Bagels — Restaurant in New York

The customer service here has definitely changed immensely. At this point I can’t discern if it’s just that or, the bagels, eggs, or in my case “missing an egg in my bagel” the problem. But I gave the woman my food order, and she seemed bothered by it, when I asked for a toasted bagel with egg and “crispy bacon.” I received my food, paid for it and left. I opened my bagel and it was missing the egg. I immediately went back to return it and the woman, who took my food order, seemed upset with me because she missed “the egg in my bagel”. She literally rolled her eyes at me. I just requested for my money back. Customer service here is deplorable! ...

my mom told me not to leave this review but i’m annoyed. she traveled all the way from staten island just to get me an avocado, egg, and cheese on a bagel. she specifically asked for it very toasted because the last time she ordered, they didn’t toast it AT ALL. well this time they seriously overdid it. this isn’t toasted this is BURNT. like they really looked at this charred bagel and thought, yeah this is good to go?? i’ve asked for “very toasted” at plenty of other places and have never gotten something this bad. i’m super disappointed. i couldn’t even eat the bagel because all i...

Not particularly friendly but more importantly don't follow simple instructions. Got home in 20 degree weather to find my order wrong. I will not patronize a business where I feel I have to go thru the bag before leaving to be sure they got it right. And then there's making your own coffee or tea. Lots of fun when busy, NOT. People tripping all over each other putting together a cup of coffee. Next time I'll just go to the Diner across the street. This place has never been the same since new ownership and management, though the coffee thing goes way back, in...