Oven Grill & Chill — Restaurant in New York

Music and food was good here, however I’m giving it 2 stars due to the service. My friend and I made a reservation for 8:30 dinner on 1/22 Saturday. As soon as we entered no one greeted us or helped us out. We had to go up to the waitress that was working there and we sat at our table. She then proceeded to just come up to our table and ask for our IDs before we even ordered the alcohol. Later noticed when other people arrived she was not asking them for IDs. Her attitude was unfriendly and standoffish. After that we decided to order the drinks, it took her about 20 mins to get the drinks to us. At this time it wasn’t insanely packed. She never checked in on us either. Once we got the drink we anticipated that she would ask us what we wanted to eat but she never did. She left us hanging for another 15-20 mins without saying anything. As she was helping the table right next to us I said to her that we are ready to order (pretty loudly) since music was playing and I wanted her to hear me. She turned her back and went to the bar. She was just behind the bar and not checking in on us. My friend then has to walk over to the bar and grab her attention at this point. She took our order and then we waited 40 mins exactly for the food. During this period she checked in once for a drink refill. We tried to get her attention again to ask for the food and she gave us a rude reply and said well you came at a busy time and everyone’s ordering food. As a server she did not handle her tables well. My friend and I felt singled out and treated unfairly. I’ve been to this location previously and have had better experiences. I would highly reconsider hiring staff that are friendly and will represent your company the way it deserves bc the food is actually...

My experience in this location was not what I expected at all. It was my first and is my last time going to this establishment. When we walked in we waited a few minutes for a waitress to seat us (All waitresses were standing behind the bar smoking hookah and having conversations with male customers) thus not noticing other customers who came in and were waiting to get attended as well. We then got seated by a corner next to a trash can. The waitress took our order of drinks and food. The food was ok we had the platter. The frozen drinks were good I did like it. However, after all that was served we were done with the food and drinks, food container taken by a waiter, waitress did not check -on us for a long while. We waited to get our second round of drinks, and it seems the waitress forgot about us or preferred to be behind the bar smoking hookah and paying more attention to their cellphones than the customers they had. One of us had to go to the bar to order drinks and another waitress came to leave the drinks at the table. Hookah was a complete rip off. 40$ a hookah one flavor and the hookah itself that they use was outdated. The charcoal died out in about 30 min then we asked for a change and the man in charge of making the hookahs told us the refill was another 20$ WHAT!? 60$ for 1 flavor hookah that in total lasted less than an hour. RIDICULOUS. It was over...

My go to place for night life. The music is mostly all Latin music, which means dancing all night. This spot is pretty small but i feel like people try to make the best outta it. I'd try to avoid sitting by the DJ and standing at the bar because people are constantly passing back and forth going to the bathroom and bumping into you. I've been coming here consistently for about 2 years not including quarantine time. The last time i came here was Oct.24 the workers claimed they were only taking cash which has never we've always paid card. The bill came out to $164. And once my friend gave her the cash she told him it was $190 something. He just paid cuz he didn't want to argue and when we left he found the receipt she gave him and the bill was $164. So maybe that bottle girl was being shady. It was the tall, fit bottle girl with long black hair and tattoos all over. I'm honestly pretty turned off to come back because of that. Every time we go we went well over $250 with hookah and drinks and we go...