Panda — Restaurant in New York

I’ve been a loyal customer for a year and have never ever complained about the service as I was very happy with my food and the service i was receiving . Today I order my usual “ spare rib tips ( with short bone )with pork fried rice “ and it came with BBQ sauce which it never has before . I called and spoke to manager “ Kate” and explained I was allergic and who at first understood and said she would replace my order ( just the meat ) She requested separate my food and give her driver just the meat portion of my order . I gladly said sure will do . Shortly after Kate called and stated she would not replace my order . I explained I’ve been a loyal customer and never once complained and said anything and didn’t understand why . Kate was unbothered by me . Worst customer service . I suggest no one ever have a problem With your order because they don’t care to...

The food is good mine always comes hot . The phone workers are polite . The only negative is the delivery drivers he was non verbal didn’t answer me when I wanted to double check how much I owed he didn’t even Acknowledge me just took the money and counted it and left His face looked like he didn’t want to be there. He made me feel very uncomfortable not sure if I’ll order there anymore might just do pickup or find another food place to eat at . It’s sad cause I order food once a week to...

I ordered food to go... from this restaurant and as im sitting waiting for my order i see they place all the orders to be delerved on the floor the food was in a to go bag but still no ones food even if in a bag should be placed on the floor thats nasty and unhealthy...As i told the guy who works there about it u see him try and be slick and pick it up and place it on the floor behind the register i would not eat from this place if...