Papa Johns Pizza — Restaurant in New York

I'm from California and get tired of all the "NY Style Pizza" out here with the thin crust. There are plenty of papa johns in cali and they are always good. The first bad one I ever had was in New Jersey. This one is great like the rest.

I have knock the reading down to three stars because of an issue with ordering. I recently moved to Brooklyn New York and placed an order with the app even though I had the new address selected for some reason it processed my order at the Bronx location and they charged my card. I ordered a pizza from the Brooklyn location after speaking with the manager at the Bronx location and he told me that the charger would fall off of my card. The charge did not fall off and I got charged for the pizza. I have called the location a few times now and they keep telling me to call back the next day. I called again and they told me to get the help from the 800 number they told me to get help from the store. So no one will help me and they have 24.75 of my money and did not provide a service. I have been trying to be more than reasonable and simply ask them to get me a gift card for the amount and they won't even do that. No one is being helpful and if this isn't resolved in 24 hours I'm putting my rating down...

First of all before placing this order i had already placed an order with dominos and for the second time in a row my order was cancled with out reason hell you cant even get in contact with the store! We are not from ny so i was looking for a place to order and low and behold papa johns! I called to see if they delivered and thankfully they did! I was so happy the pizza was here in literally 45 min everything was good pizza was cooked good chicken wings cooked good bread sticks and cheesy garlic knotts cooked good and the best part was right after placing the order i was called by the store just to confirm the order which i though was a major plus i have no complaints dominos has lost a customer i will happily purchase papa John's and know to expect that i will be satisfied upon delivery! Thank you for being my families saving...

We’ve ordered for pick up a few times, and they usually always seem to be busy. We always try and time it so it doesn’t sit there for too long and get cold, but we live less than a mile away and I almost always have to heat up my food again. One time, one of the Ranch sauces were open, and they forgot an additional that was ordered. But last night, they gave us an entirely wrong pizza order. Box clearly states Hawaiian and we got some Halloween special Jack-o-latern one that you also had to cut yourself (thank goodness we had a pizza slicer, a regular knife would had been extra annoying). Moving forward, we will definitely have to check our boxes...