Pearl of China — Restaurant in New York

I have been ordering here for a long time and I have only had a few issues before but never this bad. The woman who is normally taking the orders got very rude with us. She was listening to our order and would be talking to other people at the same time. I asked if she could repeat the order back to me to know that she received our order properly. She began yelling at me saying that she was always listening to me and began yelling my order back to me. At that point I didn’t want to hear anymore. And began talking back to her. She continued yelling my order over me while I was trying to talk. I ended up telling her back that I have always ordered from them but will no longer order from them again. I told her that I would be giving them a bad review because this is unacceptable. I understand everyone has bad days, but I cannot let someone talk to me the way she did. This is unfortunate because I liked eating there and have ordered there for 5 years now. They have lost me as a customer. I will never be...

I was excited to find this listing with all the stars and happy to learn that they delivered to my address. The order taker was very clear and polite. The delivery guy was also accommodating and came up stairs where so many won’t. I was craving fried jumbo shrimps and my usual restaurant was closed. These shrimps were wonderful. However I also ordered fried crab sticks and fried wings and fries. As you can see from the photo, the crab stick was falling apart. Some people prefer not to eat the crunchy flour shell but I love it in tartar sauce with the crab and it was very disappointing to find it falling off. Maybe it was due to the bag it was packed in. I haven’t tasted it to be honest. It falling apart just turned me off. The fries were over cooked and many were hard, the wings, though nicely fried had a strange after taste. The stars are for the staff...

This place would be a lot better if the rude girl who takes the orders wasn't there. For that reason I refuse to order from them. This is going back to January 2017. I ordered General Tsaos Chicken combos for me and my mom and the stupid can't say what sent just General Tsao, no combo. I called her and she told me I asked for just General Tsao. I told her I think I know what I ordered, she started yelling and screaming, I called her something I can't say here, she hung up on me, I called back and told her I'm 2 blocks away from you, you can't run, I'll walk over there with no shoes on in January. Finally she sent the combos but I'm not going to deal with her ever again. Don't recommend because of...