Popeyes Louisiana Kitchen — Restaurant in New York

BUYER BEWARE!!!!

I had an extremely unpleasant experience with the manager named Mya, at the Popeye's Chicken located at 1380 Jerome Ave, Bronx, NY 10452 (Store# 12788). The prices charged on my receipt were higher than what was listed on the overhead menu. When I inquired about this discrepancy with the manager, she became annoyed and belligerent. She claimed that the taxes were added to the items, but the taxes were clearly listed as a separate line on the receipt for slightly more than $1; far too low for the items purchased.

When I asked her to run the two items through the register again, she raised her voice and said "it's more now!" She then accused me of calling her a liar and attempted to extort more money from me, even when I showed her my proof of purchase. She refused to honor the payment that was already made in good faith and would not allow the workers to give me my purchased order.

This is unacceptable behavior and a clear violation of the rules of commerce. I am concerned that this may be an ongoing practice and that this business may be intentionally defrauding the IRS by reporting lower sales tax than what they have actually collected. Tax fraud is a serious offense and I think that this matter should be investigated immediately.

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I know this is the hood but come on. Yall gotta do better.

I stood in line for 15 mins not knowing why the line was moving so slow. When i get to the front the cashier tells me "machine broken, cash only" The least you could do is say that for the people waiting in line! So i leave to go to the atm. When i come back one of the customers tells me "you kno the machine is working now" So i left for nothing? Ok fine.

I wait another 10 mins and when i get to the front of the line the cashier tells me there are no wings so i have to wait 15 mins. Yall still following? Ok here we go...

So i waited the "15 mins". While im waiting shes takes the pcs of chicken from my 12pc family order that she had already put aside and gives it to someone else. Mind you this is well over 15mins. The chicken finally comes out and she still has me waiting. At this point shes taking advantage of my patience. She knew what she was doing so she ask her co worker to fill my order. He fills my order and forgets the 6 biscuits. Then he tells me i have to wait for 10 mins for biscuits!!!!!!!!!!! SMDH The way you treat your customers is absolutely horrific! You are provoking the people to disrespect you! On top of the food not being ready in a timely matter All of you have an attitude? WHY!? Treat your customers with...

I went to popeyes on jerome Avenue to redeem a coupon on the app a couple of months ago I asked the manager on duty if this coupon was meant for order online to pick up at the store and he told me that this location doesn't accept that coupon. It turns out that he lied to me because the jerome Avenue location was on the list of pickup locations. I had another problem with an employee recently after I presented an coupon from the popeyes app and she accused me of screen shoting the coupon and trying to present it. I told her it's from the app and even showed her. She kept on playing games and I demanded to speak with the manager. This time he made the issue right but at the same time there was no reason for this behavior. Ever since this store changed management and reopened, they have been opening late and having no product available. All the new employees are lazy and unprofessional. Avoid this...