Rialto Grande — Restaurant in New York

The drinks are acceptable, prices are reasonable, and atmosphere is casual/cool. However the customer service is routinely unacceptable. I've lived in the neighborhood for 14 years and never received such consistently poor/surly/impersonal treatment at any other local bar or restaurant and (I go out a lot).

Last time I went I was simply trying to cash out for 20 minutes and could get zero eye-contact despite extensive effort and patience. My friends eventually came in and asked what the hell was going on - my tiny girlfriend pushed in front and finally got the bartender's attention and yelled above the noise for the check - and he felt the need to fully scold me and demanded to know "what I expected him to do" when its busy...like I've never been in a busy bar before...

You'd think that'd mean they'd be too busy to scold neglected customers and he'd just hand over the check like it's his job or something. But they always manage to find time to make customers feel unwelcome and unappreciated.

The bar itself is good in concept, but believe me - currently you can find better service at almost any other local place. If they are busy expect to be treated like dirt. Total cold silence would have been a vast customer service improvement and that's not impressive in the...

RG is a perfect perfect bar. A beacon of optimistic light that has decided to shine through this year-long darkness that we know as the Pandemic. Jonny and the staff has been so kind to open their beautiful, modern, back patio to my alcoholic friends and I, and for that I am forever grateful. I am in love with every member of their selfless team who remain nonjudgemental when I order my 6th Bat and a Ball of the night (That's a cheap beer accompanied with an even cheaper whiskey shot). I have never partaken in their carefully formulaic cocktails because I am addicted to urine beer, but all my friends love them. There is a concoction for every type of drinker, I can assure you! Do yourself a favor and drink to your heart's desire here. And tell them Matt says hi and that he's sorry he broke those shot glasses by accident...

Came here last weekend for the first time. Really great bartenders and the vibe is dope. However, it is pretty cramped as is in terms of floor space and its even worse during peak hours Friday-Saturday. They have a cozy outdoor section but it kind of made me anxious that there was no back emergency exit with all the craziness going on in the world, but that passes with a few...