Santa Ana Restaurante y Taquería — Restaurant in New York

I ordered 15 Taquitos through the app FromTheRestaurant (FTR). Only three tacos were delivered. When I called to get help from the New Santa Ana a women claimed I only bought 3 tacos. I explained how could it be 3 tacos for $68.01. She wasn’t tying to help and then she put a male on. I explained to him that I was only delivered 3 tacos instead of $15 taquitos. He began to yell saying that their restaurant does not deliver and if I wanted my food I had to pick it up myself and hung up on me. When I arrived they had delivery signs on the door that said Delivery, Grubhub and Door Dash even though he stated there wasn’t any delivery for this restaurant. The man was very rude! I paid $68.01 on the app only for it not to be delivered. If I had known It was going to be such an issue I could’ve gone in person and only paid $44.55. They didn’t off me any help on getting the delivery fees back and neither does the app FTR. Very...

I would like to preface my review by saying the food and drinks are some of the best around however, in good conscience I cannot rate them above one star simply because of the horrid service they provide.

You can be the only customer in the establishment yet you will wait 30 minutes before the server even checks on you, or you can be the only customer in the place and somehow your food arrives an hour after you order.

God forbid you arrive and there is a decent amount of customers (10 people for this spot) you will be waiting an hour just for your drinks.

On a final note they scam you since they change their prices on yours items whenever they feel like it. Extremely...

Decent tacos. Nothing too over the top. Good tacos in New York are as hard to find as good pizza in Florida. Something that upsets me is that people lack making the tortilla themselves . This is an essential part of the taco. The marinated meat was flavorful, but had too much salt. Fresh onions and cilantro are a must. The lines were a bit dry. For the price you’re paying, I would expect better tacos. They could do so much better especially since you can just go down the corner to any other Mexican...