Shaurma Factory — Restaurant in New York

Not the shawarma you’d expect from home, but it gets the job done

I ordered the Mix Chicken & Pork Shawarma – lavash, pork, chicken, tomato, onion, lettuce, pepper, and their signature sauce. It cost about $13 total with tax. They only have one standard size, no small or large options. Preparation was quick.

The lavash was soft at first, but in the parts where it was grilled, it had a better texture. The meat was somewhere in the middle – not bad, not great. I’ve already tried similar shawarma in another place run by a Georgian kitchen, and the sauce here had that same familiar taste. I couldn’t exactly identify the flavor – not sweet, not garlicky, not sour – but it reminded me of something I’ve had before in that regional style. Ingredient balance was good.

The portion looked like a standard medium shawarma. It was filling, but by the end it started to fall apart, which made it messy to eat. There’s seating available inside, and they offered a choice between spicy or not spicy. That was a nice touch.

Overall, I’d rate it 3.5 out of 5. The place is decent, and the food is edible and filling. But if you’re looking for that crispy, bold Ukrainian-style shawarma – this is not the place. Don’t expect the same flavor you’re used to...

Not normally one to leave a bad review as I’ve worked customer service for years and understand it sucks, but man was this place unpleasant. I really just wanted to try something new in my neighborhood and support a small business, came in around 9:30 on a Saturday night and tried to order some Georgian food, which they also have on the menu. I took issue with the gal at the counter who pretty much ignored me asking her a question cause she was on the phone. Then, when I tried to order I got quite literally screamed at by two grown men working here cause I didn’t understand when they said only the Shawarma menu was available. Don’t really understand why at prime dinner time hours on a Saturday night over half of your menu is unavailable, or why that necessitates the angry outburst. If it’s that big of a deal there’s an electronic menu sign, don’t know why you wouldn’t just take it off/put up a notice that it’s unavailable. No thanks, I’ll order...

My friends tagged this place on Instagram, and I wanted to try it too. When we received the shawarma order, it was huge, and I was very hungry. I thought, "Now I'll enjoy a tasty shawarma ." Unfortunately, the shawarma wasn't delicious. I'm not usually picky about food, but there was so much mayonnaise that it became unpleasant. The usually shawarma itself is very caloric, on top of that, there was so much mayonnaise.I thought it was just a lot of mayo at the beginning, but the entire shawarma was soaked in it. The chicken was very salty. Maybe I was just unlucky. Now imagine a large amount of salty meat, lots of mayonnaise, and a few vegetables. It lacked freshness and some additional sauce other...